Customer Care Specialist

hace 3 semanas


Ciudad de México YouScan A tiempo completo

We're seeking a customer care specialist in Mexico City to join YouScan Customer Success team. This professional will work with prospective, new, and paying customers, so this role combines sales development and customer service responsibilities with the prospect of growing into an account manager position. It's an entry-level position that requires about 1 year of relevant experience.

Excellence in customer service is one of the hallmarks of our company. Together with your team—Account Executives, Customer Success and Support Managers—you will be responsible for helping every user achieve their goals with the YouScan platform in a timely and accurate manner.

**Responsibilities include**:

- Delivering customer feedback to the product team.
- Participate in the prioritization of YouScan development tasks, taking into account customer feedback.
- Assist customers in setting up their accounts.
- Assist the Account Executive in preparing for demo calls, webinars, filling out details in CRM;
- Conduct qualification calls with inbound leads.
- Assist with social selling & post-demo activities.

**Our Requirements**:

- 1+ years of experience in a support or sales role.
- Excellent communication skills in Spanish and English, both verbal and written.
- Strong problem-solving, planning, and multi-tasking skills.
- You are focused on results and are used to seeing things through from start to finish, regardless of the difficulties and obstacles that arise along the way.
- You are constantly evolving, bringing new ideas to the table and showing initiative.
- Show empathy.
- Able to work autonomously.

**About YouScan**

YouScan is a Ukrainian company with a strong internal culture and ethics, that provides social listening platform with visual analysis. YouScan's mission is to help companies listen to their customers and improve. Market leaders in Eastern Europe, we are now concentrating on growing our business in the English-speaking and LATAM regions. The YouScan product has been recognized as the #1 visual analytics solution in the world in the Martech Challenge and as the best social media monitoring software in the 2021 MarTech Breakthrough Awards.

**Job Type**: Contract

**Salary**: $15,000.00 - $22,000.00 per month

Work Location: One location



  • México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Customer Care Specialist

    hace 3 semanas


    Santiago de Querétaro, México Kerry A tiempo completo

    O verview of role: The Customer Care Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service...

  • Customer Care Specialist

    hace 2 semanas


    Ciudad de México Data Impact A tiempo completo

    Company Description The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact. This is where **Data Impact** comes in! We **collect** over 10 billion pieces of data daily which we **process**...

  • Customer Care Specialist

    hace 2 semanas


    Ciudad de México Data Impact A tiempo completo

    Company Description The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact. This is where **Data Impact** comes in! We **collect** over 10 billion pieces of data daily which we **process**...


  • Ciudad de México Wild Fork A tiempo completo

    Description Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...


  • México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Customer Care Specialist

    hace 3 semanas


    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Customer Care Specialist

    hace 2 semanas


    Ciudad de México Data Impact A tiempo completo

    **Job Description**: **Data Impact** The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact. This is where **Data Impact** comes in! We **collect** over 10 billion pieces of data daily...


  • Ciudad de México NielsenIQ A tiempo completo

    **Job Description**: **Data Impact** The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact. This is where **Data Impact** comes in! We **collect** over 10 billion pieces of data daily...


  • Ciudad de México YouScan A tiempo completo

    We're looking for a Customer Care Specialist in Mexico City to join the YouScan Customer Success team. This is an entry-level position. **Fluency in Spanish and English is required, while Portuguese is a strong advantage.** Excellence in customer service is a hallmark of our company. Together with your team—Account Executives, Customer Success Managers,...


  • Ciudad de México Percepta International A tiempo completo

    Bilingual Customer Care Specialist MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. **What You’ll Be Doing** **During a Typical Day, You’ll** - Bring your passion and love for technology to know what’s going on with the latest technology products and help customers. - Answer incoming...

  • Global Customer Care

    hace 4 semanas


    Ciudad de México Ciena Corporation A tiempo completo

    Please navigate the suggestions using the tab key Enter Location Refine your search Category Data Analytics ( 3 ) jobs Finance, Accounting & Audit ( 1 ) job Global Customer Care ( 16 ) jobs Global Services ( 3 ) jobs IT ( 13 ) jobs Interns, Students & Temporary ( 11 ) jobs Learning ( 1 ) job Legal ( 1 ) job Marketing & Communications ( 3 ) jobs ...


  • Ciudad de México Rarible, Inc. A tiempo completo

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone. If this...


  • Ciudad de México YouScan A tiempo completo

    We're looking for a Customer Care Specialist in Mexico City speaking **Spanish (fluent), English (B2/C1), and Portuguese (B1+)** to join the YouScan Customer Success team. This is an entry-level position. Excellence in customer service is a hallmark of our company. Together with your team—Account Executives, Customer Success Managers, and Support...


  • Ciudad de México Believe A tiempo completo

    Company Description Founded in 2005, Believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry...


  • Ciudad de México Intugo A tiempo completo

    **ON-SITE** position (TecnoParque, Azcapotzalco) ESSENTIAL FUNCTIONS & RESPONSIBILITIES - Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service. - Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they...


  • México Kerry A tiempo completo

    **Requisition ID **49825 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...


  • Ciudad de México Atlas Technology Solutions A tiempo completo

    We believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...

  • Customer Care

    hace 2 meses


    Ciudad de México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios Internacional solicita: Buscamos tu talento como: **CUSTOMER CARE - ATENCION A CLIENTES - SECTOR CORPORATIVOS** - **URGENTE**_ **Requisitos**: - Licenciatura trunca o Terminada - 3 años de experiência desempeñándose como customer care, customer service, atención a clientes a sector corporativos, asistencia de...

  • Customer Care Expert

    hace 2 meses


    México Ria A tiempo completo

    Our Customer Care Expert may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. Our Customer Care Expert will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational...