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Customer Care Specialist
hace 6 meses
We're looking for a Customer Care Specialist in Mexico City speaking **Spanish (fluent), English (B2/C1), and Portuguese (B1+)** to join the YouScan Customer Success team. This is an entry-level position.
Excellence in customer service is a hallmark of our company. Together with your team—Account Executives, Customer Success Managers, and Support Managers—you will be responsible for helping every user achieve their goals with the YouScan platform in a timely and accurate manner.
This is a remote position, but the schedule should be adjusted to CDMX business hours.
**Responsibilities include**:
- Delivering customer feedback to the product team.
- Participate in the prioritization of YouScan development tasks, taking into account customer feedback.
- Assist customers in setting up their accounts.
- Assist the Account Executive in preparing for demo calls, webinars, filling out details in CRM;
- Conduct qualification calls with inbound leads.
- Assist with social selling & post-demo activities.
**Our Requirements**:
- 1+ years of experience in a support or sales role.
- Excellent communication skills in Spanish and English, both verbal and written.
- Knowledge of Portuguese is a strong advantage.
- Strong problem solving, planning and multi-tasking skills.
- You are focused on results and are used to seeing things through from start to finish, regardless of the difficulties and obstacles along the way.
- You are constantly evolving, bringing new ideas to the table and showing initiative.
- Show empathy.
- Able to work independently.
**We offer**:
- Team of passionate people and an award-winning product.
- Permanent contract, payment in USD to your bank account.
- Rapid professional development. We'll help you grow with internal training, coaching, and regular feedback, and you'll get mentored by more senior colleagues within the first few months. Unlimited vacation and flexible leave (unlimited PTO) so you can take time off when needed.
**About YouScan**
YouScan is a Ukrainian company with a strong internal culture and ethics, that provides a social listening platform with visual analysis. YouScan's mission is to help companies listen to their customers and improve. Market leaders in Eastern Europe, we are now concentrating on growing our business in the English-speaking and LATAM regions. The YouScan product has been recognized as the #1 visual analytics solution in the world in the Martech Challenge and as the best social media monitoring software in the 2021 MarTech Breakthrough Awards.
**Job Type**: Contract
**Salary**: $15,000.00 - $24,000.00 per month
**Language**:
- English (required)
- Portuguese (required)
Work Location: In person
