Engagement Manager

hace 7 meses


México Capgemini A tiempo completo

**RRHH**: Escarleth De Anda

**Puesto**: Engagement Manager

**Nível de experiência**: Senior

**Nível de educación**: Educación Superior

**Ubicación**: México

**Indutria - Sector: MALS**

**Conocimientos y experiência necesaria**:

- Gestionar la relación con los clientes actuando como su principal punto de contacto con la empresa y asegurando que sus necesidades y expectativas se comprendan y se satisfagan Asegurarse de que los servicios y productos ofrecidos por la empresa se adapten a las necesidades del cliente y que se entreguen dentro de los plazos y presupuestos establecidos Coordinar y colaborar con los diferentes equipos de la empresa para garantizar la satisfacción n del cliente asegurando la coordinación y la coherencia de las diferentes reas involucradas en el proyecto Identificar y gestionar los riesgos asociados a la relación con el cliente definiendo planes de contingencia y comunicación n efectiva para minimizar el impacto en la satisfacción del cliente.

**Habilidades**:

- Realizar un seguimiento y control del proceso de relación n con el cliente analizando y evaluando su evolución y desempeño o y definiendo acciones de mejora para asegurar la satisfacción del cliente
- Definir y gestionar la documentación n y los registros necesarios para la relación con el cliente asegurando la trazabilidad y la transparencia del proceso Gestionar la relación con los clientes actuando como su principal punto de contacto con la empresa y asegurando que sus necesidades y expectativas se comprendan y se satisfagan Asegurarse de que los servicios y productos ofrecidos por la empresa se adapten a las necesidades del cliente y que se entreguen dentro de los plazos y presupuestos establecidos Coordinar y colaborar con los diferentes equipos de la empresa para garantizar la satisfacción del cliente asegurando la coordinación y la coherencia de las diferentes reas involucradas en el proyecto Ingles Intermedio Fluent Deseable Certified Project Manager PMP Certified Scrum Product Owner Certified Customer Experience Professional.

**Tecnologías**: Scrum

**Habilidades**: Trabajo bajo presión, calidad en el trabajo y orientado a resultados

**Tu carrera en Capgemini**
- Al trabajar en un ambiente de equipo, nuestros consultores se enfocan en el análisis, diseño y desarrollo de soluciones basadas en tecnología para los clientes de Capgemini.
- Trabajarás en conjunto con especialistas funcionales, técnicos y del negocio para ayudar a desarrollar la implementación e integración de soluciones y sistemas innovadores incluyendo metodologías, técnicas y herramientas.
- Contribuirás de una manera responsable y oportuna con la satisfacción del cliente proporcionando servicios y productos que generan valor agregado.
- Capgemini ofrece una compensación competitiva y beneficios superiores a los de Ley.
- Nuestras oficinas centrales están en París, Francia y tenemos presencia en más de 50 países. Somos más de 340 mil profesionales en México, ubicados en Ciudad de México, Aguascalientes y Monterrey.
- Capgemini ha desarrollado metodologías propias a nível global: Colaborative Business Experience y Rightshore.

**Te encantará trabajar en Capgemini porque**:

- Ofrecemos una experiência única de reclutamiento y onboarding, y te ayudamos a construir las bases de tu carrera y habilidades profesionales.
- Proveemos un ambiente de trabajo colaborativo basado en nuestros 7 valores: Honestidad, Audacia, Confianza, Libertad, Espíritu de Equipo, Modestia y Diversión.
- Promovemos un ambiente que te permite planear y desarrollar tu carrera.


  • Engagement Manager

    hace 7 meses


    Ciudad de México TechCoreGlobal A tiempo completo

    **Job Title**:Engagement Manager **Job Location**:CDMX, Mexico **We need a strong technical engagement manager with experience in IPTV and OTT to be involve in the project locally at the earliest.** - Well versed with customer relationship, account farming & Mining; - Techno Functional & Commercial Experience; - Telecom, OTT & OSS/BSS, Media & Video...

  • Engagement Manager

    hace 2 semanas


    Ciudad de México Hewlett Packard Enterprise A tiempo completo

    **Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.** **We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in...

  • Engagement Manager

    hace 1 día


    Ciudad de México Galactic Holdings A tiempo completo

    **Descripción**: **The Company** Galactic Holdings is a project that started in 2019, oriented to the Latin American market. We are building a new type of digital financial ecosystem which includes a wallet (TruBit), a cryptocurrency exchange (TruBit Pro) and a stablecoin (Moneta Digital). With subsidiaries in Mexico, Argentina, Brazil, and Colombia,...

  • Engagement Manager

    hace 7 meses


    Ciudad de México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Engagement Manager

    hace 7 meses


    Ciudad de México Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Manager People Engagement

    hace 4 semanas


    Ciudad de México Philip Morris International A tiempo completo

    **People Engagement Manager**: - Location: Mexico City_ - Relocation support is / is not available for this job_ At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So,...

  • Engagement Manager

    hace 2 días


    Ciudad de México Testlio A tiempo completo

    **About the job**: As an **Engagement Manager**at Testlio, you will be a key player in driving strategic client success and growth and in testing team strategies within the business software, commercial, finance, media, and entertainment industries. Reporting directly to our Americas region Client Services Director, you will take ownership of a portfolio of...

  • Smb Growth

    hace 2 meses


    Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** Join the Mexico Uber Eats Commercial team as an **SMB Engagement & Growth Manager**! In this role, you will play a key part in driving growth for our Scaled Restaurants portfolio. You'll leverage strategic analysis, process optimization, and leadership to enhance merchant engagement, loyalty, and success. **What You'll Do** - Develop and...


  • Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: Are you passionate about employee engagement? Are you full of ideas about how to help people connect with the things that matter and to get the most from their time at work? Can you turn employee engagement into employee advocacy? If so, read on! We’ve got an exciting chance to create a real difference to employee engagement and...


  • Ciudad de México Match Group A tiempo completo

    The core engagement team at Tinder covers all user-facing communication to our users, so we are always looking to polish, refine, and redefine how we contact those using the app. We work closely with all teams to ensure that their work gets showcased to the right members of Tinder, and communicated out in all the countries and languages where the app is...


  • Ciudad de México, CDMX Airbnb A tiempo completo

    Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more...


  • Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...


  • Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...


  • Ciudad de México Philip Morris International A tiempo completo

    Engagement Manager - CDMX Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver...


  • Ciudad de México, Ciudad de México S&P Global, Inc. A tiempo completo

    At S&P Global, we're committed to fostering a culture of trust and open communication within our organization. As a Strategic Employee Engagement Manager, you'll play a vital role in developing and maintaining strong relationships between employees, management, and HR teams.About the Role:This senior-level position involves mediating employee disputes,...


  • Ciudad de México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...


  • Ciudad de México SAP A tiempo completo

    **We help the world run better** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we...

  • Shop Manager

    hace 9 meses


    México Michelin A tiempo completo

    Shop Manager KEY EXPECTED ACHIEVEMENTS - Delivery (CT and MT) of products conforming to the workshops engagement while respecting SMQDC performance and other standards. - Coherence of jobs / competencies with the current needs and to develop the responsibilisation of OR teams. - Continuous performance improvement in the Workshop in line with the plans while...

  • Social Content

    hace 7 meses


    Ciudad de México HighLevel Inc. A tiempo completo

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...


  • Ciudad de México Philip Morris International A tiempo completo

    Scientific Engagement Manager Be a part of a revolutionary change At PMI, we’ve chosen to do something incredible. We’re totally transforming our business - and building our future on one clear purpose - to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and...