Customer Service Manager

hace 4 semanas


Desde casa, México Eleven HR A tiempo completo

Opportunity: Are you a dynamic and strategic thinker who possesses an impeccable command of the English & Spanish language? Do you excel in team leadership, customer interactions, and ensuring operational excellence? If these qualities resonate with you, we invite you to explore an exciting opportunity that has been tailor-made for your skill set

Position: Customer Service Manager (Fluent English & Spanish Speaker)

Location: Remote (Work from home flexibility) Timings 9:00AM - 1:00PM CST 2 hours break Then 3:00PM - 7:PM CST

Experience: Minimum 5 Years of experience required in Sales & Marketing
Key Responsibilities:

- Harness your advanced proficiency in English & Spanish and your expertise from your Degree to devise and implement strategic plans aimed at optimizing operational efficiency and fueling our company's expansion.

Serve as the primary point of contact for our Spanish-speaking customers, ensuring their requirements are met while delivering customer service that seamlessly aligns with our company's ethos.

Take charge of customer training and onboarding, guiding them to extract the maximum utility from our products/services and ensuring a seamless experience.
- Lead and oversee the customer service team, fostering a collaborative work environment that thrives on positivity and camaraderie.
- Develop and execute strategies for customer retention, thereby enhancing customer satisfaction and reinforcing loyalty.

Spearheaded the collection process for monthly payments, particularly from customers with failed payments, utilizing persuasive communication and negotiation skills.
- Cultivate cross-functional collaboration with teams in sales, marketing, and finance, refining operational processes for optimal efficiency.

Regularly analyze operational data, pinpoint emerging trends, and provide actionable insights to facilitate continuous enhancements.

Stay updated on industry trends, customer preferences, and best practices to maintain our company's competitive edge.

Qualifications:
Bachelor's degree in Business or an MBA, underscoring a robust background in business management and strategy.

A track record of successful customer service management and adeptness in engaging with customers.

Exceptional communication and interpersonal skills, enabling effective interactions with customers and adept guidance of a diverse team.
- Strong aptitude for strategic thinking and problem-solving, empowering you to drive operational improvements and overcome challenges.
- Outstanding leadership skills with the ability to inspire and mentor team members effectively.
- Previous experience in operations management, customer retention, and payment collection is highly desirable.

**Salary**: 1200 CD

**Salary**: From $8,636.00 per month

**Language**:

- Spanish (required)

Work Location: Remote



  • Desde casa, México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...


  • Desde casa, México Motorcycle Safety Academy A tiempo completo

    **Overview**: A customer service representative is a professional who handles incoming or outgoing customer calls for a business. They are the front line of communication between a company and its customers, providing support, answering questions, resolving issues, and sometimes selling products or services. **Pay Rate**: Pay rate is MX$10,000 to...


  • Desde casa, México Ueni Ltd A tiempo completo

    The Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...

  • Customer Success Manager

    hace 2 semanas


    Desde casa, México Qualifinds A tiempo completo

    The Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...


  • Desde casa, México Maquinaria Gonzalez SA de CV A tiempo completo

    Se solicita: - **Customer Service Agent**_ - **Solo Residentes de CDMX y sus alrededores **_ Actividades: - Dar soporte tecnico a clientes de Estados Unidos via telefonica, correo electronico o chat - Solucion de problemas y documentacion de estos - Trabajos de forma remota. **Horario**: Lunes a Viernes de con turno de 8 horas con 1 hora de comida y dos...

  • Customer Service

    hace 6 días


    Desde casa, México TATA CONSULTANCY SERVICES DE MÉXICO S.A. DE C.V A tiempo completo

    **TCS is looking for you!** - We are an international company searching for talent for one of our biggest projects!_ Send Your Resume in English! **Position**: - Customer service executive / Service desk executive - Location: Guadalajara, Jal. **Requirements**: - Fluent English and Spanish. - Locate it in Guadalajara or willing to move. - Excellent...


  • Desde casa, México CobaltoTalent A tiempo completo

    If you are looking to upgrade your professional career by working remotely for a US company, we have good news! CobaltoTalent is hiring **Customer Service Reps **in Mexico to support the success of our US clients. CobaltoTalent is a US-based recruiting company dedicated to increasing productivity and peace of mind for business leaders. Are you ready for an...


  • Desde casa, México Tele-Help A tiempo completo

    **Descripción del empleo** Do you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-base to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the...


  • Desde casa, México Tele-Helping A tiempo completo

    **Descripción del empleo** Do you desire to work remotely for United States, Canadien, and UK-based companies? We are looking for English Speaking Mexico-base to work in various roles across North America and Europe. Tele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the...


  • Desde casa, México Anstellen Global A tiempo completo

    Our client, a professional firm in the Technology industry is looking to engage a Customer Service Representative / Dispatcher, to support the needs of both the clients and staff. This position involves being the primary point of contact for: - Answer all incoming service calls and requests for Technical support. - Assigning and scheduling Technical...


  • Desde casa, México EcoFusion Pest Control A tiempo completo

    We are seeking a highly motivated and organized individual to join our team at EcoFusion Pest Control, a leading pest control company. This position combines the responsibilities of an Office Administrator and a Customer Service Representative. As an Office Administrator/Customer Service Representative, you will play a vital role in providing excellent...


  • Desde casa, México Tele-Help LLC A tiempo completo

    Customer Service Representative **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, pricing, and order processing - Resolve customer complaints and issues with patience and empathy - Perform data entry tasks accurately and efficiently - Upsell products and...


  • Desde casa, México Laser Vascular Center A tiempo completo

    **Laser Vascular Center** is seeking virtual customer service representatives to join our medical call center. Main duties include answering patient questions, setting up appointments, verifying insurances, and handling high call volumes. The starting pay for this position is between $600-$700 a month depending on experience. There is opportunity for raises...


  • Desde casa, México BoxBrownie.com A tiempo completo

    **_ Schedule: 8:00AM - 5:00PM, Mexico City (12:00AM - 9:00AM AEST)_** We are a fast-paced global tech company specializing in photo editing for the real estate market. We are hiring! We are looking for a Customer Service Executive to join our global customer service team. This role is for a full-time contractor position, 100% remote. The role of a...


  • Desde casa, México Binance A tiempo completo

    Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and...


  • Desde casa, México Roochii Cleaning A tiempo completo

    As a Customer Service Representative/Virtual Assistant, you will play a crucial role in ensuring customer satisfaction and maintaining our company's reputation. You will be responsible for handling customer inquiries, resolving complaints, providing product information, and assisting with various administrative tasks. **Requirements**: - Experience in...


  • Desde casa, México Hydracy A tiempo completo

    Hydracy is an innovative wellness brand committed to offering holistic hydration solutions. As pioneers in this space, we’re reshaping wellness by crafting products that encourage a healthy lifestyle and mindful consumption. Our commitment to quality extends to fostering a vibrant community of wellness enthusiasts. **Core Values**: 1. Serious about...


  • Desde casa, México Virtual Staffing LLC A tiempo completo

    _**COMPANY IN THE USA IS HIRING REMOTE INTAKE SPECIALISTS/CUSTOMER SERVICE REPRESENTATIVE!**_ - **Pay Rate: $5 - $6 per hour (Depending on skills and experience, working 40hrs per week)**_ **Description**: A legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the processes of onboarding...


  • Desde casa, México Hire Latam LLC A tiempo completo

    Storage Customer Service representative (100% Remote) Full-time - Remote **Position**:Customer Service representative (100% Remote) We are looking to hire a high energy customer service manager to be part of a growing storage company located in the United States. The position is considered full-time. You will be answering the phone to current tenants and...


  • Desde casa, México HR Staffing LLC A tiempo completo

    **Duties**: - Assist customers with inquiries, concerns, and requests - Handle and resolve customer complaints in a professional and timely manner - Process orders, returns, and exchanges accurately and efficiently - Perform data entry tasks to update customer information in the system - Analyze customer needs and recommend appropriate products or...