Storage Customer Service Representative
hace 4 semanas
Storage Customer Service representative (100% Remote)
Full-time - Remote **Position**:Customer Service representative (100% Remote)
We are looking to hire a high energy customer service manager to be part of a growing storage company located in the United States. The position is considered full-time.
You will be answering the phone to current tenants and answering calls from potential tenants. You must be able to be confusingly nice to our customers so as to earn 5-star google reviews, and extraordinarily charming for leads so as to close the deal on the spot.
Expanding upon your CSR role, you are also responsible for maintaining, following and updating processes and procedures.
**Responsibilities**:
- Take calls from tenants and prospective customers. Delight our customers, solve their problems, help them rent units, and earn 5-star reviews.
- Provides weekly updates on leads & new sales closed
**Skills and Requirements
- Ownership mentality: feels like the owner of the company, and wants it to do well, and is obsessed with making sure deals are being closed weekly
- Conducts research before asking questions. Always comes prepared with a solution before asking a question
- At least 2 years of experience in sales
- At least 2 years of experience in customer support
- Excellent communication skills (English spoken and written)
- Ability to be so kind and outgoing to our customers that they are confused
- You should be able to earn 5-star reviews based on your exuberant attitude
- Must be intelligent, trustworthy and competent
- Must be outgoing, very friendly and bubbly on the phone
- Reliable internet/WiFi and excellent audio quality with mínimal to zero background noise
- You must be very organized, detailed oriented.
- Must have a strong work ethic and track record delivering results
- You must be reliable and show up on time.
- Nice to have: At least 2 years of experience in Storage or property management
**Payment**:
Monthly salary: $1200
Payments are processed and sent via Wise or similar platform at an established frequency (bi-weekly)
**Schedule**:8am - 5pm Central time (US)
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