Technical Support Engineer

hace 2 semanas


Desde casa, México Wallarm A tiempo completo

**Short facts about us**:

- We are a global remote-first team of 100+ people on 4 continents and in 10+ countries.
- We have been protecting our clients since 2014.
- The company has raised over $10M in investments.
- The company passed Y Combinator, the most prestigious incubator in Silicon Valley, from which Dropbox, Stripe, Docker, etc. came out.

**Our product**:
Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to:

- ** Discover**. See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.
- ** Protect**. A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.
- ** Respond**. Streamline incident response with complete visibility, smart triggers, and active threat verification.
- ** Test**. Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.

**Our technology stack**:

- The system management interface is written in React and is a Single Page Application. Therefore, backend teams are not engaged in layout, but only API development.
- For backend development, we use Ruby and Golang
- Some components and modules are written in Python (Data Science/ML). But mostly Python is used by the QA department for developing integration autotests.
- Cloud deployed with Kubernetes/Helm and Terraform
- Main frameworks used: Ruby On Rails (API only)/Sinatra; gin for Golang
- Main databases used: PostgreSQL, Elasticsearch, Riak/S3, Tarantool, and Redis

**In this role you will**:

- Providing technical support to customers, partners, and employees of Wallarm
- Deployment and configuration of Wallarm products
- Online calls with our customers for troubleshooting and training
- Testing Wallarm products, opening bug tickets for our developers
- Collecting feedback from our customers, opening feature requests for our product managers
- Assistance in the operation and management of the cloud part of Wallarm products
- Writing how-to and troubleshooting articles for the Wallarm Knowledge Base
- Proactive support for our biggest clients
- Management of test environment
- Participation in the development of the company's product line
- Providing reports to management
- Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level.
- Ability to configure network settings and Linux OS routing
- Ability to work with system services and system logs of Linux OS
- Knowledge of Nginx and HTTP protocol
- Knowledge of the seven-layer OSI model, networking rules, routing principles

**Will be a plus**:

- Experience in technical support in a hosting company, technical integrator or vendor.
- Scripting skills in Bash, Perl, Ruby or Python
- Experience with Cloud environment
- Experience with Kubernetes, Ansible, and Docker
- Cybersecurity knowledge

**What we offer**:

- Ability to work on a product that makes the Internet safer
- Completely remote work
- ** Shift hours: 15:00 - 23:00 EST, Sunday - Thursday**:

- Competitive salary
- Paid days off
- Medical insurance
- Working equipment



  • Desde casa, México Base A tiempo completo

    Base is a Customer Lifecycle Marketing SAAS platform, building the Customer-led Growth (CLG) category and ecosystem. We’re searching for an energetic, tech-savvy Technical Support Engineer who can provide Tier 1+ 2 technical support to our customers, allowing them to realize the maximum value of Base, assuring our platform is up and running as...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on...

  • Wifi Support Engineer

    hace 4 semanas


    Desde casa, México Staff4Me A tiempo completo

    Staff4Me is currently looking for a skilled and dedicated Wifi Support Engineer to join our team. As a Wifi Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for wifi-related issues. You will collaborate with clients and cross-functional teams to deliver reliable and high-performance wifi...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...

  • Tier 1 Support Engineer

    hace 4 semanas


    Desde casa, México Definity First A tiempo completo

    We are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...


  • Desde casa, México iMinTech A tiempo completo

    **Main Duties and Responsibilities**: **Pre-Sales** - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer - Constantly collect and feedback on customers...


  • Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Remote Technical Support

    hace 4 semanas


    Desde casa, México Far Out Solutions A tiempo completo

    '''Job Overview:''' We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...


  • Desde casa, México Intugo A tiempo completo

    **ESSENTIAL FUNCTIONS AND RESPONSIBILITIES** - Ensure objectives and service level agreements (SLAs) are met. - Provide resolution of issues for clients, liaise between clients, customer success team and development team. - Utilize our case management system, keep track of your own support tickets, and follow through to completion. - Provide accurate and...


  • Desde casa, México Definity First A tiempo completo

    We are looking for an **Application Support Engineer** to work REMOTELY. Skills & Requirements - Computer Science concept of Data Structures in practical use cases - Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues - Good communication skills with...


  • Desde casa, México CrowdStrike A tiempo completo

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

  • Global Technical Support

    hace 4 semanas


    Desde casa, México Ciena A tiempo completo

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Desde casa, México Vision Group A tiempo completo

    **Job Summary** Vision Group highly believes on Artificial Intelligence & Internet-of-Things based systems for the digital world. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and confident on your skills and experience, do join immediately for achieving new goals - Excellent in Analytical &...


  • Desde casa, México CrowdStrike A tiempo completo

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...


  • Desde casa, México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...


  • Desde casa, México CrowdStrike A tiempo completo

    #WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a...

  • Edi Technical Support

    hace 4 semanas


    Desde casa, México Testing IT A tiempo completo

    **TESTING IT** Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a EEUU; te invitamos a unirte como **EDI TECHNICAL SUPPORT (**Electronic Data Interchange )** para ejecutar y asegurar el cumplimiento de todas las actividades de mantenimiento de nuestro cliente: Buscamos a partir de 2 años de experiência en: -...

  • Support Engineer

    hace 4 semanas


    Desde casa, México e-Core A tiempo completo

    **We are change-makers!** Combinamos nuestra experiência global en industrias clave y las últimas tecnologías para ayudar a empresas de rápido crecimiento y establecidas a transformar y acelerar sus modelos de negocio, desarrollar soluciones digitales innovadoras, escalar capacidades tecnológicas y sostener su crecimiento. **Construyendo puentes hacia...

  • Support Engineer

    hace 4 semanas


    Desde casa, México Solutions Htech A tiempo completo

    ¿Buscas una nueva experiência profesional? ¡Tenemos una excelente oportunidad para ti! Somos una empresa de Tecnología en constante crecimiento, comprometida con el desarrollo humano y trabajo en equipo para brindar sistemas de calidad para nuestros clientes, buscamos una persona con habilidades y experiência como Ingeniero de Soporte / Support...


  • Desde casa, México The Washington Post A tiempo completo

    Job Description In this role as a Technical Account Manager at Arc XP, you will play a crucial role in the Customer Success team by managing relationships with enterprise customers and ensuring their success with our platform. You will be responsible for tracking and reporting on revenue generation and customer health, as well as identifying new business...