IT Service Management

hace 2 semanas

Miguel Hidalgo, México PepsiCo A tiempo completo

**Overview**
- PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
**LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ®** and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.

Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be you.

Now we are looking for this position:
**Responsibilities**

**IT Service Management - LATAM lead**

**Main purpose**

The IT Service Management team leads the maturation and governance of key IT support processes and provides performance insights to drive continuous service improvements. Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT services and products across the globe for PepsiCo.

We are seeking a leader to manage our LATAM sector service management team.This role oversees the governance and execution of service management ITIL processes for LATAM This includes the process areas Incident, Problem, Release, Change, Configuration, etc. This role will work closely with IT global capability and sector CIO teams being the single point of contact for the sector(s) to drive insights, ensure alignment to global process, collect feedback, and identify service improvement opportunities. This role will influence for process discipline across multiple IT teams and drive holistic Service Management risk/opportunity assessment for the sector.

**Accountabilities**
- Single point of contact for the sector for all IT Service Management processes (Incident, Change, Problem, etc.)
- Monitor and improve the governance and execution of the global ITIL process across the sector.
- Facilitates weekly service reviews with the Sector CIO and CTO/Ent. Solutions teams. Reviews include the following:

- Review current availability, trends, opportunities, etc. (I.e., progress towards target objectives, SLAs/KPIs)
- Review current incidents from the last week 3-Review problem management statistics
- Support and facilitate the risk process with the sector to identify, elevate and align on the risks that exist in the sector.
- Leverage the global risk process as defined by the risk GPO.
- Identify opportunities for risk mitigation and align associated work efforts (investment, resourcing, etc.)
- Develop reporting, analysis of trends and deriving insights to the sector to support the availability targets.
- Support the configuration management team to ensure the CMDB is update and as complete as possible for the sector
- Drive insights for the sector, leveraging ServiceNow data, to identify opportunities, process improvements, etc.
- Establishes a strong partnership with the DevSecOps organizations in the sector to drive continuous improvement and process governance.
- Drive the long-term strategy and the implementation of new requirements in myIT Services and other supporting Service Management technologies.
- Works with IT leaders to properly integrate new technologies and suppliers into PepsiCo’s service management processes.
- Monitors and ensures IT Controls compliance requirements are met, and risk remediated for service management (ITIL) process

**Qualifications**

**Qualifications**

**Experience**
- Experience working in Agile / DevSecOps organizations

**Tech Skills**
- Bachelor’s or Master's Degree in Computer Science, Management Information Systems or other related
- Experienced with IT support/operations
- Strong analytical skills to support the synthesis of knowledge and information out of abstract and varying types of data points
- Office 365 - Proficient with Microsoft tools (Excel, Power
- point, Office, Outlook)
- Experience with virtual team collaboration tools (Yammer, Notes, Teams)
- Experience with reporting tools (Tableau, Power BI,.)
- Experience with ServiceNow preferred

**Non Tech Sk

  • IT Service Management

    hace 2 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ®...

  • IT Vendor Management Analyst

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    **Overview** **Main Purpose of the Role**: IT Vendor Management Analyst supports IT Vendor Relationship Manager with all aspects of the business and technology needs, agreements, and relationship with an IT Vendor. Responsible for analyzing and validating consumption of IT Vendors, implement guidelines and processes for coordinating the operation of the...

  • IT Vendor Management Analyst

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **Main Purpose of the Role**: IT Vendor Management Analyst supports IT Vendor Relationship Manager with all aspects of the business and technology needs, agreements, and relationship with an IT Vendor. Responsible for analyzing and validating consumption of IT Vendors, implement guidelines and processes for coordinating the operation of the...

  • IT Service Delivery Manager

    hace 2 semanas

    Miguel Hidalgo, México WTW A tiempo completo

    IT Service Delivery Manager - Miguel Hidalgo, MX January 25, 2024 The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolution of...

  • IT Vendor Management Analyst

    hace 1 semana

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    OverviewMain Purpose of the Role:IT Vendor Management Analyst supports IT Vendor Relationship Manager with all aspects of the business and technology needs, agreements, and relationship with an IT Vendor. Responsible for analyzing and validating consumption of IT Vendors, implement guidelines and processes for coordinating the operation of the resource,...

  • IT Vendor Management Sr. Analyst

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    **Overview** We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️,...

  • IT Vendor Management Sr. Analyst

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️, GATORADE...

  • Enterprise Service Management Analyst

    hace 2 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®️, DORITOS ®️, CHEETOS ®️,...

  • IT Service Delivery Manager

    hace 2 meses

    Miguel Hidalgo, México Willis Towers Watson A tiempo completo

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible...

  • IT Vendor Management Sr. Analyst

    hace 1 semana

    Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

    Overview:We Are PepsiCoPepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY'S , DORITOS , CHEETOS , GATORADE , PEPSI , QUAKER ...

  • IT Service Desk

    hace 2 semanas

    Miguel Hidalgo, México Azka IT Consulting A tiempo completo

    **IT Service Desk Bilingüe** **Requisitos**: - Inglés conversacional avanzado indispensable - Licenciatura o Ingeniería en Sistemas o afín, pasante / titulado - A partir de 5 años de experiência en el sector financiero - Experiência en soporte de un entorno de oficina principal **Conocimientos**: - Suite Office 365 - Redes (TCP/IP, DNS, DHCP) -...

  • Enterprise Service Management Lead

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: Are you looking for a challenging opportunity in an organization with a dynamic, innovative, and diverse environment? If so, your future is at PepsiCo. As a world class company, we seek excellence in everything we do. Therefore, we need talented, innovative people who are passionate about what they do. We are currently looking for a **Enterprise...

  • Associate Analyst, IT Service Mgmt

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes **LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER...

  • IT Service Desk

    hace 1 semana

    Miguel Hidalgo, Ciudad de México Azka IT Consulting A tiempo completo

    IT Service Desk BilingüeRequisitos: Inglés conversacional avanzado indispensable Licenciatura o Ingeniería en Sistemas o afín, pasante / titulado A partir de 5 años de experiência en el sector financiero Experiência en soporte de un entorno de oficina principalConocimientos: Suite Office 36 Redes (TCP/IP, DNS, DHCP) Active Directory (Dominios, OU's,...

  • IT Service Mgmt

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...

  • Ppm/clarity Support and Service Management Analyst

    hace 1 semana

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️, GATORADE...

  • IT Value Management Lead

    hace 3 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: We Are PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®️, DORITOS ®️, CHEETOS ®️, GATORADE...

  • Asset Management Analyst

    hace 2 días

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world,...

  • IT Consultant Oil Gas Remoto

    hace 2 meses

    Miguel Hidalgo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Miguel Hidalgo, Ciudad de México**: ¿Por qué nosotros?Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software con socios como Mambu, Oracle, Microsoft o AZURE;...

  • IT Consultant Oil Gas Remoto

    hace 24 horas

    Miguel Hidalgo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Miguel Hidalgo, Ciudad de México**: ¿Por qué nosotros?Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software con socios como Mambu, Oracle, Microsoft o AZURE;...