Service Management

hace 2 meses


Desde casa, México Capital Empresarial Horizonte A tiempo completo

**Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información solicita**:
**Service Management**

**Para laborar en Cualquier Estado (remoto)**

**Perfil**

**Escolaridad**:Ingeniería en Sistemas, Informática o afín.

**Experiência**:Mínima de 2 años.

Inglés conversacional indispensable

**Funciones que deberá dominar**:
**Realizar actividades operativas según lo definido por las políticas y procedimientos de CM**

** Orientar a la organización sobre los servicios, conceptos, políticas y procedimientos de CM**

** Supervisar el diseño, la codificación y las pruebas de los informes según sea necesario**

** Recopilación e informes sobre métricas según sea necesario**

** Identificar e informar sobre situaciones de incumplimiento y realizar auditorías de CM según lo indicado junto con identificar oportunidades de mejora del servicio**

** Revisar los resultados y respuestas de resolución de interrupciones de incidentes críticos y disposiciones de cambios fallidos debido a problemas relacionados con el sistema de gestión de configuración (CMS)**

** Revisar y aprobar todos los cambios en la infraestructura de CMS cuando corresponda**

** Revisión y publicación de informes de gestión de la configuración**

** Construir una línea de base de CMDB al final del año (año financiero/año calendario)**

** Gestión del ciclo de vida de CI, es decir, IMAC/Lanzamiento/Cambio de CI.**

** Buen conocimiento del proceso de descubrimiento de la gestión de la configuración.**

** Hacer un seguimiento del cumplimiento de las políticas y los procedimientos y resolver o escalar cualquier problema de cumplimiento**

** Facilitar las auditorías de CM**

**Ofrecemos**

Sueldo a negociar según experiência... en brutos (Esquema 100% nomina) + Prestaciones de Ley y Prestaciones superiores (SGMM familiar, SV 1 millón, Vales de despensa, 30 días de aguinaldo, 10 días de vacaciones + 2 por año, PTU)

Tipo de puesto: Tiempo completo

Salario: $80,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Pregunta(s) de postulación:

- ¿Cuál es tu nível de inglés conversacional?

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo remoto


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