![Capital Empresarial Horizonte](https://media.trabajo.org/img/noimg.jpg)
Service Management
hace 2 meses
**Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información solicita**:
**Service Management**
**Para laborar en Cualquier Estado (remoto)**
**Perfil**
**Escolaridad**:Ingeniería en Sistemas, Informática o afín.
**Experiência**:Mínima de 2 años.
Inglés conversacional indispensable
**Funciones que deberá dominar**:
**Realizar actividades operativas según lo definido por las políticas y procedimientos de CM**
** Orientar a la organización sobre los servicios, conceptos, políticas y procedimientos de CM**
** Supervisar el diseño, la codificación y las pruebas de los informes según sea necesario**
** Recopilación e informes sobre métricas según sea necesario**
** Identificar e informar sobre situaciones de incumplimiento y realizar auditorías de CM según lo indicado junto con identificar oportunidades de mejora del servicio**
** Revisar los resultados y respuestas de resolución de interrupciones de incidentes críticos y disposiciones de cambios fallidos debido a problemas relacionados con el sistema de gestión de configuración (CMS)**
** Revisar y aprobar todos los cambios en la infraestructura de CMS cuando corresponda**
** Revisión y publicación de informes de gestión de la configuración**
** Construir una línea de base de CMDB al final del año (año financiero/año calendario)**
** Gestión del ciclo de vida de CI, es decir, IMAC/Lanzamiento/Cambio de CI.**
** Buen conocimiento del proceso de descubrimiento de la gestión de la configuración.**
** Hacer un seguimiento del cumplimiento de las políticas y los procedimientos y resolver o escalar cualquier problema de cumplimiento**
** Facilitar las auditorías de CM**
**Ofrecemos**
Sueldo a negociar según experiência... en brutos (Esquema 100% nomina) + Prestaciones de Ley y Prestaciones superiores (SGMM familiar, SV 1 millón, Vales de despensa, 30 días de aguinaldo, 10 días de vacaciones + 2 por año, PTU)
Tipo de puesto: Tiempo completo
Salario: $80,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Pregunta(s) de postulación:
- ¿Cuál es tu nível de inglés conversacional?
Idioma:
- Inglés (Deseable)
Lugar de trabajo: Empleo remoto
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