Senior Operations Manager

hace 3 semanas


Ciudad Juarez, México BorgWarner A tiempo completo

Senior Operations Managers will be responsible for the effective and successful management of labor, productivity, quality control, and safety measures for the BW plant.

**Responsibilities**:

- Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
- To proactively maintain regular engagement with key client contacts in line with client expectations.
- Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
- Responsible for the development of the operational talent pool by optimising the skills of the existing team.
- To have a well-defined Communication and Engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams
- Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics
- The continuous identification implementation of operational best practice through interaction with the wider team
- Motivate and effectively performance manage Operations Managers within the account to ensure delivery of overall targets and business plan.
- Selecting, effectively managing and coaching Operations Managers
- Execute a well-defined Communication and Engagement model in place to ensure all of their teams understand the performance of our business and also that they understand the needs of their teams
- Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream
- Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation
- Excellent leadership, people management, communication and influencing skills at a senior level
- Ability to build and maintain strong client relationships
- Ability to demonstrate been able to translate business strategy into day to day delivery
- Strong commercial understanding and previous accountability for profit targets
- Setting and reviewing Quality performance standards
- Setting and reviewing of organizational / productivity objectives in line with the commercial contract
- Managing Client Engagement
- Responsible for Business Continuity
- Ability to manage and influence key stakeholders

Internal Use Only: Salary

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