Customer Service Supervisor

hace 6 meses

Monterrey, México Terex Corporation A tiempo completo

Job Description:
Title: Customer Service Supervisor

Reports to: Customer Operations Manager (US-WA Bothell)

Available Locations: MX-Monterrey

Position Overview:
**Responsibilities**:

- Provide performance management, including goal setting, performance feedback and reviews, and coaching and development to team members.
- Interview, hire, and train new team members.
- Day-to-day leadership in the areas of resource deployment, project management, and scheduling.
- Ensure that order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation.
- Optimize order fulfillment by monitoring status’, identifying roadblocks, and implementing corrective measures in a timely manner.
- Identify and escalate problem issues.
- Monitor performance metrics and make recommendations for improvement.
- Engage in process thinking and deploy principles of Lean Management.
- Engage continuous improvement resources to improve process efficiency.

**Requirements**:

- Minimum of (5) years of experience in Sales, Customer Service, Marketing, or Supervisory experience preferred. Or relevant bachelor's (four year) degree
- English language fluency, excellent verbal and written communication skills
- Ability to work an in-person or remote hybrid work schedule based in Monterrey, MX
- High level experience with office tools, especially Outlook, Excel, Dataloader, Salesforce, Oracle
- Ability to think and act strategically in a fast-paced environment
- Must be able to relate well to a wide variety of people in a professional manner and handle stressful situations in positive, tactful manner
- Demonstrated leadership ability - with great attitude, high energy, and professional demeanor
- Detail-oriented with great organizational and problem-solving skills
- Ability to manage multiple tasks in a fast-paced environment with frequent interruptions and short timelines.
- Detailed oriented, good organizational and time management skills (preferably using a Personal Management Plan)

Nice to have:

- Ability and willingness to travel internationally
- Proficiency in problem-solving through the ability to self-learn, think critically, and have fun while doing it
- Understanding of “Lean” concepts and strong orientation toward quality, process improvement, and change management
- Ability to work in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty
- Assimilate quickly into a team environment
- Ability to manage, delegate and multi-task across several systems at once, and keep on top of details
- Ability to work in an environment where all ideas are welcome, discussed, and critically analyzed; where once a decision is made, even if it’s not your preference, you go commit to making it a success
- Enthusiasm to interact with internal Team Members, customers and associated customer-facing processes

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

Additional Information:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

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