HR Service Advisor

hace 1 semana

Ciudad de México Microsoft A tiempo completo

The HR Service Advisor is an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits in the region.

The Mexico HR Service Center provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR Benefits, data administration, onboarding, leave administration, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide.

**Responsibilities**:
HR Central Services Customer Support
- Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.
- Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers; learns the end-to-end service model.

Process Management
- Reviews own performance metrics target and identifies opportunities for improvement.

Data Management
- Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.
- Supports the operational compliance in data handling by learning relevant policies, procedures, and processes; handles both regular and sensitive data by following global and local statutory laws.

Documentation
- Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on knowledge base content to the team lead.

**Qualifications**:
Required/Minimum Qualifications
- 3+ years experience in Operations, Customer Support, HR, or in a customer-facing role

OR Bachelor’s Degree.

Additional or Preferred Qualifications
- CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).
- Great communication skills - both written and verbal in English.
- SAP HR system understanding and Excel proficient.
- Must have strong planning, initiative, coordination, result oriented, sense of urgency, team player and organizational skills.
- Understand life cycle of employee from hiring to retirement.
- Ability to maintain highly confidential and sensitive information.

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