Customer Service Specialist

hace 2 semanas

Mexicali, México Safran A tiempo completo

**Description du poste**:
Summary of Job purpose:
Support customer service activities and Sales and Support Account Administrators in their dai ly
activities. General clerical functions against customer requirements in accordance with contract
obligations, terms and conditions. Ensure timely and effective customer communications internally
and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations.
Develop and maintain relationships that foster additional growth opportunities.
The Sales and Support Administration oversees the life-cycle of an order from purchase order
placement to order closure in the applicable system. This position creates quotes and sales orders,
accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module.
Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and taking
appropriate action is also performed. Regular communication with internal customers is necessary.
Actions directly impact sales, profit and on-time delivery performance.
Safety Requirements:
Fulfill all Health, Safety and Environmental requirements and act in a safe and environmentally
responsible manner at all times. This includes, following all HSE policies and procedures, acting on
unsafe conditions and aiding Leadership in the attainment of HSE initiatives and continuous
improvement efforts.

**Description compl�mentaire**:
Essential duties and responsibilities:
Functions as clerical support point of contact for assigned customer related inquiries and

represents the voice of the customer within the facility.

Processes quotes and orders into the ERP system and/or other support databases.

Performs contract review of all quotes and orders per negotiated requirements including

importing and exporting regulations.

Accountable for ensuring demand alignment and accuracy of data.

Interface with SAFRAN Sales Support Administrators to mitigate exceptions to meeting

customer requirements.

Job profile Effective date:
11/25/19

Approved by:
E. Carrillo

Rev:

- Provides continuous feedback to the internal customer (Sales & Support Account

Administrators) on quote and order status (backlog reports, portal updates, reschedule

notices, written and verbal communication).

Supports the internal activities of all departments involved in achieving customer

commitments.

Assesses current practices for continuous process improvements.

**Exigences du poste**:
Leadership skills/Management skills/Personal skills
Analysis
Demonstrates the ability to provide a general analysis of a problem or situation.
Cooperation
Recognizesthat individual goals contribute toward accomplishing team outcomes.
Coordinating
Demonstrates the ability to circulate information through the proper channels.
Customer Service Orientation
Generally applies fundamental service techniques and adheres to proper customer
procedures when interacting with customers.
Dependability
Demonstrates the ability to follow through with work assignments and support
management's policies and procedures.
Detail Orientation
Is able to provide the status of work assignments at any time and can quickly produce any
documentation or information that is needed.
Integrity
Holds personal performance to a high standard, particularly when they work is going to be
publicly recognized.
Listening
Exhibits good listening skills and identifies verbal and non-verbal situations fairly well.

**Sp�cificit� du travail**:
Availability to travel

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 milliards d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de R&D qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.

Safran Electronics & Defense est une société de 10 000 salariés fondée sur la maîtrise de technologies clé au service de la souveraineté. Conjuguant intelligences humaine et artificielle, elle développe des produits et services permettant d'observer, de décider et de guider pour les marchés de l'aéronautique, de la défense et de l'espace. La société met également son expertise électronique au service des autres sociétés de Safran.

BAC+3, BAC+4
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