Customer Service Rep Ii

hace 3 días

Monterrey, México Terex Corporation A tiempo completo

**Position Ov e r v iew**:
This position is responsible for day-to-day execution of all areas of customer service and sales support, including call center participation, pre-sales inquiries, quoting/order entry, issues resolution, and sales reporting. The Inside Sales Rep II is expected to demonstrate advance knowledge of products, customer agreements, and sales transactions. Establishing strong customer relationships with key accounts make this position a key contributor factor to outstanding service that differentiates the Genie brand from the competition. Strong initiative, leadership, and problem-solving skills are expected as well as a genuine desire to help customers.

**Resp o n s ibili t i e s**:
Respond to sales inquiries and requests for quotation in an accurate and timely manner
Ensure phone queue support meets established performance goals Receive and process customer orders in a timely, accurate, and efficient manner
Coordination with intercompany departments to resolve customer inquiries (Logistics, Finance, Production)
Ensure that order entry, credits, returns, and other sales transactions are completed under established compliancy guidelines, resulting in auditable documentation
Identify, address, and escalate issues
Minimize shipping delays through judicious use of hold orders and ship holds and by minimizing will call delays Optimize order fulfillment by monitoring status’, identifying roadblocks, and implementing corrective measures in a timely manner Monitor performance metrics and make recommendations for improvement Engage in process thinking and deploy principles of Lean Management Personal Development / Training Sales Reports Customer visits and training

**Requirements**:
High school diploma or equivalent required
Minimum of (4) years of experience in Sales, Customer Service, Marketing, Communications, Service working in one of these areas or relevant bachelor's degree
English language fluency
Ability to work an in-person or remote hybrid work schedule based in Monterrey, Mexico
Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status, and inspire confidence
Ability to use Microsoft office tools, especially Outlook, Teams, Word, Excel
Ability to establish strong external and internal business relations
Demonstrated ability to think and act strategically in a fast-paced environment
Detailed oriented, good organizational and time management skills
Ability to handle stressful situations in positive, tactful manner

**Nice to have**:
Bachelor's Degree from an accredited institution in Business, Marketing, or Communication
Ability/interest in onboarding in Washington State, USA
Salesforce, CPQ (configure price quote) and Oracle ERP experience and the a bility to adapt and learn new systems
Proficiency in problem-solving through the ability to self-learn, think critically, and have fun while doing it
Ability to work in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty
Assimilate quickly into a team environment
Ability to manage and multi-task across several systems at once, and keep on top of details
Ability to work in an environment where all ideas are welcome, discussed, and critically analyzed; where once a decision is made, even if it’s not your preference, you go commit to making it a success
Ability to travel internationally
Knowledge of process improvement and lean manufacturing concepts
Enthusiasm to interact with internal Team Members, customers and associated customer-facing processes
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

**Location**: MX-Monterrey HR

**Department**: Customer and Product Support

**Job ID**: 37403

**Terex Overview**:
At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us

**Additional Information**:
We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity

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