Customer Support Specialist II

hace 1 mes


Monterrey, Nuevo León, México Uber Freight A tiempo completo

At Uber Freight, we're looking for a skilled Customer Support Specialist II to join our team. As a key member of our operations, you'll be responsible for providing exceptional customer service and support in resolving escalated issues.

**About the Role**

We're offering an estimated salary range of $65,000-$80,000 per year, depending on experience. Our ideal candidate will have at least two years of work experience with customer interaction and communication, or a bachelor's degree complete and one year of relevant work experience.

**Key Responsibilities**

  • Provide prompt updates on escalations while maintaining facility and/or customer communication to solve issues in a timely manner
  • Serve as a stakeholder to our Customer Experience teams and provide feedback on how we can improve carrier, facility, and customer communications
  • Work with customers and carriers to provide timely solutions for live load issues
  • Prioritize actions taken on escalations based on level of urgency

**Requirements**

  • Two years of work experience with customer interaction and communication, or a bachelor's degree complete and one year of relevant work experience
  • Excellent English language skills - verbal and written
  • Bilingual English/Spanish required

**Why Join Us?**

As a Customer Support Specialist II at Uber Freight, you'll have the opportunity to work with a dynamic team that values collaboration, innovation, and continuous improvement. We offer a competitive salary, opportunities for growth and development, and a collaborative work environment that promotes work-life balance.



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