Customer Sales Specialist

hace 6 meses

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Sales Specialist

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of

$37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire

product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

**What You'll Be Doing**:

- Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.
- Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
- Support Management: Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving. Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions (Dropped Part, New Part), manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions. Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members.

**What We're Looking For**
- Typically requires a 4-year degree and 1-3 years of experience or High school graduate with equivalent related experience.
- Desired minimum 1 year of experience in B2B sales
- Organization and Urgency skills are required
- Excellent verbal and written communication; must be fluent in English.
- Highly preferred experience with Return of Materials Authorization (RMA) process

**What's In It for you?**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days
- Vision Assistance
- Life Insurance
- Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more

**Work Arrangement**:

- Hybrid: 3 days in office / 2 days work from home

Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process

LI-JB1

**Annual Hiring Range/Hourly Rate**:
$21,191.67 - $25,666.67 MXN Monthly

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

  • Customer Sales Specialist

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Sales Specialist **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company,, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** As a Customer Sales Specialist, you will work to...

  • Customer Sales Specialist

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Sales Specialist **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** As a Customer Sales Specialist, you will work to...

  • Customer Sales Specialist

    hace 6 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Sales Specialist Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Sales Specialist

    hace 6 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Sales Specialist Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Support Specialist

    hace 1 mes

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job OverviewHewlett Packard is seeking a skilled Customer Support Specialist to join our sales operations team. In this role, you will serve as the primary point of contact for regular and top-tier customer accounts, providing daily operational support and resolving complex issues.

  • Customer Advocacy Specialist

    hace 1 mes

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the RoleWe are seeking a skilled Customer Advocacy Specialist to join our Industrial Print Sales team. In this role, you will be responsible for managing end-to-end customer claims processes, from data collection and case analysis to settlement drafting and deployment.Key Responsibilities

  • Customer Sales Specialist I

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Sales Specialist I Principal Accountabilities - Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources (field sales,...

  • Customer Sales Specialist

    hace 2 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Sales Specialist (with professional English and French) **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 133 company, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** **This is...

  • Sales Operations Specialist

    hace 2 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Sales Operations Specialist to join our team in Guadalajara. As a Sales Operations Specialist, you will play a key role in supporting our sales team by providing exceptional customer service and order management.ResponsibilitiesProcess customer orders accurately and timely by reviewing PO's for accuracy, freight...

  • Customer Service Specialist

    hace 7 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Service Specialist **Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 109 company,, and a global technology leader, is looking for a Customer Sales Specialist for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!** As a Customer Sales Specialist, you will work...

  • Sales Support Specialist

    hace 2 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Sales Support Specialist Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion,...

  • Sales Operations Specialist

    hace 3 días

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Establish a strong customer foundation at Arrow Electronics, Inc. by providing exceptional sales support and service.The ideal candidate will possess advanced communication skills, 2+ years of experience in sales or customer support, and the ability to work effectively in a hybrid environment.This is an exciting opportunity to drive growth and success for...

  • Sales Support Specialist

    hace 6 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Sales Support Specialist Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37...

  • Customer Enablement Specialist

    hace 3 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job DescriptionThis role focuses on developing and managing business relationships with mid-size to large accounts. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to communicate complex information effectively.Key Responsibilities:Manage operational business relationships with customers, providing support for...

  • Customer Sales and Account Manager

    hace 4 semanas

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    About the RoleArrow Electronics, Inc. is seeking a Customer Sales Specialist to join our Guadalajara branch. As a key member of our team, you will be responsible for establishing and retaining strong customer relationships, providing exceptional sales support, and driving business growth.Job DescriptionThe ideal candidate will have:A 4-year degree and 2-4...

  • Customer Experience Resolution Specialist

    hace 5 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Hewlett Packard is seeking a talented Customer Experience Resolution Specialist to join our team. In this role, you will play a critical part in ensuring that our customers receive exceptional service and support.Job Summary: As a Customer Experience Resolution Specialist, you will be responsible for handling customer complaints and resolving issues in a...

  • Federal Customer Engagement Specialist

    hace 4 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About Us:Hewlett Packard is a leading technology company that values customer satisfaction and excellence in operations.Job Summary:We are seeking a highly skilled Federal Customer Engagement Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving operational issues, and collaborating...

  • After Sales

    hace 2 meses

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: After Sales & Quality Specialist A Fortune 133 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product...

  • Customer Support Specialist

    hace 1 mes

    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Overview**A career opportunity exists for a skilled Customer Support Specialist at Arrow Electronics, Inc. to join our team in Tlaquepaque, Mexico.**About the Role**This position is responsible for supporting internal and external customer service, sales support, and customer engagements. The ideal candidate will be an expert in maintaining performance...

  • Customer Engagement Specialist

    hace 1 mes

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job OverviewHewlett Packard seeks a highly motivated and detail-oriented Customer Engagement Specialist to join our team. In this role, you will be responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams.The successful candidate will collect and...