Customer Engagement Specialist

hace 1 mes


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Overview

Hewlett Packard seeks a highly motivated and detail-oriented Customer Engagement Specialist to join our team. In this role, you will be responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams.

The successful candidate will collect and analyze customer feedback, escalate complex issues, and assist the team in identifying opportunities for cross-selling or upselling. Additionally, they will follow standard procedures while adhering to legal and ethical standards and undergo training to enhance skills.

Responsibilities
  • Assist in developing and implementing customer engagement plans aligned with the organization's goals and objectives.
  • Respond to customer inquiries, feedback, and complaints promptly and keep clients informed of the organization's offerings and ongoing promotions.
  • Utilize CRM software to track customer interactions, update profiles, and manage leads or opportunities.
  • Identify opportunities to cross-sell or upsell additional products or services to existing customers.
  • Gather and analyze customer feedback to identify areas for improvement and collaborate with internal teams to implement changes based on customer input.
  • Communicate order and delivery status to customers and channel partners in a clear and timely manner.
  • Escalate complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.
  • Undergo training and development to gain a better understanding of customer engagement processes and best practices.
  • Ensure that customer engagement practices comply with relevant regulations, including data privacy laws.
Requirements

To be successful in this role, you should have:

  • A four-year degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically 0-2 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.
  • Certified Sales Operations Professional (CSOP) is a preferred certification.
Preferred Skills
  • Effective communication
  • Results orientation
  • Learning agility
  • Digital fluency
  • Customer centricity
Salary

$65,000 - $85,000 per annum

About Hewlett Packard

Hewlett Packard is a leading technology company committed to innovation and excellence. We offer a dynamic and supportive work environment that fosters growth and development.



  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    **About Hewlett Packard**Hewlett Packard is a leading technology company seeking highly motivated and skilled individuals to join our team as Customer Engagement Specialists. We offer an exciting opportunity for career growth and professional development in a dynamic environment.**Salary Information**The estimated annual salary for this position is...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the Role">This position is responsible for serving as the primary point of contact for addressing customer inquiries and concerns while maintaining accurate records of all interactions to share insights with internal teams. The role collects and analyzes customer feedback, escalates complex issues, and collaborates with the team to identify...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About Us:Hewlett Packard is a leading technology company that values customer satisfaction and excellence in operations.Job Summary:We are seeking a highly skilled Federal Customer Engagement Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving operational issues, and collaborating...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Hewlett Packard is seeking a talented Customer Experience Resolution Specialist to join our team. In this role, you will play a critical part in ensuring that our customers receive exceptional service and support.Job Summary: As a Customer Experience Resolution Specialist, you will be responsible for handling customer complaints and resolving issues in a...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job OverviewHewlett Packard is seeking a skilled Customer Support Specialist to join our sales operations team. In this role, you will serve as the primary point of contact for regular and top-tier customer accounts, providing daily operational support and resolving complex issues.


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the RoleWe are seeking a skilled Customer Advocacy Specialist to join our Industrial Print Sales team. In this role, you will be responsible for managing end-to-end customer claims processes, from data collection and case analysis to settlement drafting and deployment.Key Responsibilities


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Experience Excellence Specialist to join our team at Hewlett Packard. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex customer issues in a timely and satisfactory manner.Responsibilities:Resolve moderately complex...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the RoleWe are seeking an experienced Customer Experience Resolution Specialist to join our team at Hewlett Packard. This role is responsible for delivering exceptional customer experiences and resolving complex issues in a timely and satisfactory manner.Key ResponsibilitiesResolve moderately complex customer issues through effective communication,...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    We are seeking a skilled Data-Driven Customer Insights Specialist to join our team. This role will focus on analyzing customer data to drive business growth and improvement.Job Description:The ideal candidate will have hands-on experience with SQL, data visualization tools like PowerBi/Tableau/Looker/Datastudios, and a strong desire to create customer...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job DescriptionThis role focuses on developing and managing business relationships with mid-size to large accounts. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to communicate complex information effectively.Key Responsibilities:Manage operational business relationships with customers, providing support for...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    **Job Overview**A career opportunity exists for a skilled Customer Support Specialist at Arrow Electronics, Inc. to join our team in Tlaquepaque, Mexico.**About the Role**This position is responsible for supporting internal and external customer service, sales support, and customer engagements. The ideal candidate will be an expert in maintaining performance...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Customer Experience SpecialistHewlett Packard is seeking a highly skilled Customer Experience Specialist to join our global CX team. As a key member of the team, you will be responsible for designing and implementing customer feedback programs using the Qualtrics XM platform.About the Role:This is an exciting opportunity to work with a leading technology...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThis role is responsible for acting as the primary point of contact for addressing customer concerns while managing records of all interactions to share insights with internal teams. The position collects and analyzes customer feedback, escalates complex issues, and assists in identifying opportunities for cross-selling or upselling.Key...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative Jr. to join our team at Hewlett Packard Enterprise. As a Junior Returns Agent, you will play a vital role in addressing customer concerns related to returns and ensuring seamless interactions with our internal teams.Key Responsibilities:Act as the primary point of contact for customers...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Job OverviewThe Customer Support Representative role at Hewlett Packard Enterprise is a vital position that requires strong communication and problem-solving skills. As a member of our team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.About the JobWe are seeking a highly motivated and...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About This RoleWe are seeking a highly skilled Digital Collections Specialist to join our team at Hewlett Packard.Job SummaryThis role is responsible for analyzing customer receivables account delinquency, determining communication methods to facilitate payment, and resolving disputes related to customer payment on delinquent accounts. The ideal candidate...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    This role is responsible for serving as the primary point of contact for addressing customer concerns related to returns, while maintaining accurate records of all interactions. The role involves collecting and analyzing customer feedback, escalating complex issues, and collaborating with internal teams to identify opportunities for improvement.

  • DRAM Specialist

    hace 7 días


    Tlaquepaque, Jalisco, México Micron A tiempo completo

    About MicronMicron is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Job SummaryWe are seeking a highly skilled DRAM NPI Specialist to join our team. This role will work closely with supply chain and business...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThis role involves serving as a primary point of contact for regular, ongoing customer accounts on daily operational matters.We are seeking a skilled Customer Support Specialist to collaborate with other functions and organizations to resolve issues related to customer support.The successful candidate will have excellent communication skills,...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About Hewlett PackardHewlett Packard is a leading technology company committed to delivering exceptional customer experiences. Our teams work together to drive innovation and growth.