Federal Customer Engagement Specialist

hace 3 semanas


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

About Us:

Hewlett Packard is a leading technology company that values customer satisfaction and excellence in operations.

Job Summary:

We are seeking a highly skilled Federal Customer Engagement Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving operational issues, and collaborating with internal teams to drive business success.

Main Responsibilities:

  • Act as the primary point of contact for regular customer accounts, addressing daily operational matters and resolving issues related to order status, returns, deliveries, invoicing, and financial post-sales programs.
  • Collaborate with sales teams, supply chain, logistics, and other functions to resolve customer support-related issues.
  • Provide phone support through the Federal Helpdesk line, ensuring prompt and effective communication with customers.

Required Skills and Qualifications:

  • First-level university degree or equivalent experience in fields like supply chain, customer service, procurement, or financial management.
  • Typically 0-2 years of related experience in customer-facing roles.
  • Excellent communication skills for conveying low to medium impact messages clearly (verbal, written, and presentation) to internal and external peers.
  • Mastery in English and local languages, as well as other languages as required.
  • Basic problem-solving and analytical skills.
  • Familiarity with the end-to-end process of sales operations.
  • Basic knowledge of local legal compliance issues.

Salary Range:$60,000 - $80,000 per annum



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