Customer Support Specialist

hace 2 meses


Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

**Job Overview**

A career opportunity exists for a skilled Customer Support Specialist at Arrow Electronics, Inc. to join our team in Tlaquepaque, Mexico.

**About the Role**

This position is responsible for supporting internal and external customer service, sales support, and customer engagements. The ideal candidate will be an expert in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.

**Key Responsibilities**

  • Responsible for the Order to Invoice Process, including but not limited to: Order entry & maintenance, managing inbound customer order formats (Excel, PDF, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
  • Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
  • Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

**Requirements**

  • Typically requires a 4-year degree and minimum 2 years of experience or High school graduate with equivalent related experience.
  • Has developed knowledge and skills through formal training or considerable work experience.
  • Entry level often for those with work experience in the skill area.
  • Works within established procedures with a moderate degree of supervision.
  • Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
  • Fluent English.
  • Intermediate Excel.

**What We Offer**

  • 30 days of Christmas bonus.
  • 40% vacational premium.
  • 12 vacation days.
  • Vision Assistance.
  • Life Insurance.
  • Healthcare Insurance.
  • Food/Pantry Vouchers.
  • Restaurant Vouchers.
  • Growth Opportunities.
  • Paid Time Off on your birthday.
  • On-site Café with Catering.
  • Saving Found.
  • And more.

**Annual Hiring Range/Hourly Rate**: $17,000.00 - $20,000.00 MXN Monthly



  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job Description:At Arrow Electronics, we are looking for a highly skilled Customer Support Associate I to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional internal and external customer service and sales support.Main Responsibilities:Provide expert customer service and sales support to both...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Company OverviewAt Arrow Electronics, Inc., we're committed to delivering exceptional customer experiences. Our team is dedicated to providing top-notch support to our clients, and we're looking for a skilled Customer Support Associate I Specialist to join our ranks. SalaryWe offer a competitive compensation package, with an estimated annual salary range of...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Hewlett Packard is seeking a talented Customer Experience Resolution Specialist to join our team. In this role, you will play a critical part in ensuring that our customers receive exceptional service and support.Job Summary: As a Customer Experience Resolution Specialist, you will be responsible for handling customer complaints and resolving issues in a...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThis role involves serving as a primary point of contact for regular, ongoing customer accounts on daily operational matters.We are seeking a skilled Customer Support Specialist to collaborate with other functions and organizations to resolve issues related to customer support.The successful candidate will have excellent communication skills,...


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    We're a leading technology company, Hewlett Packard Enterprise, that's solving the world's most complex challenges. Our people are at the forefront of progress and innovation.In this Sales role, you'll play a key part in building the future - one big idea at a time. You'll be selling HPE products, services, software, or solutions to customers, both directly...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About Us:Hewlett Packard is a leading technology company that values customer satisfaction and excellence in operations.Job Summary:We are seeking a highly skilled Federal Customer Engagement Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support, resolving operational issues, and collaborating...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job DescriptionThis role focuses on developing and managing business relationships with mid-size to large accounts. The ideal candidate will have excellent analytical and problem-solving skills, with the ability to communicate complex information effectively.Key Responsibilities:Manage operational business relationships with customers, providing support for...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    OverviewArrow Electronics, Inc. is a leading provider of technology products, services, and solutions. We help our customers think Five Years Out, working together to continually innovate the next big thing.Job SummaryWe are seeking a highly motivated individual for a Customer Support Associate role to join our team in Guadalajara, Mexico. As a Global...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    About Arrow ElectronicsArrow Electronics is a leading provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.We guide innovation forward for thousands of technology manufacturers and service providers worldwide. With sales of $37 billion in 2022, we develop technology...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Experience Excellence Specialist to join our team at Hewlett Packard. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving complex customer issues in a timely and satisfactory manner.Responsibilities:Resolve moderately complex...

  • Procurement Specialist

    hace 5 días


    Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Role OverviewArrow Electronics, Inc. is seeking a highly skilled Procurement Specialist to support our Guadalajara office.This position is responsible for managing the procurement process, ensuring timely and cost-effective delivery of materials to meet customer demands.


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    At Hewlett Packard Enterprise, we're committed to empowering our customers and helping them achieve their goals.We're seeking a talented Customer Support Development Associate to join our team in this exciting role. In this position, you'll have the opportunity to work with our cutting-edge technology and develop valuable skills in customer support.About...

  • Customer Support Liaison

    hace 4 semanas


    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Liaison to join our team at Hewlett Packard. As a key member of our sales operations department, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesAct as the primary point of contact for regular customer accounts, handling daily operational matters...

  • DRAM Specialist

    hace 4 semanas


    Tlaquepaque, Jalisco, México Micron A tiempo completo

    About MicronMicron is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.Job SummaryWe are seeking a highly skilled DRAM NPI Specialist to join our team. This role will work closely with supply chain and business...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryAs a Customer Support Representative at Hewlett Packard, you will be the primary point of contact for regular customers and top-tier clients, handling daily operational matters and resolving issues arising from the end-to-end sales process.Key Responsibilities:Resolve operational issues related to order status, returns, deliveries, invoicing, and...


  • Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completo

    Job OverviewThe Arrow Electronics Sales and Business Development Specialist plays a pivotal role in driving post-sales activities, sales support, and customer service excellence for assigned accounts.


  • Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    As a Customer Support Expert at Hewlett Packard Enterprise, you will be part of a dynamic team providing top-notch support to our customers.Hewlett Packard Enterprise is an equal opportunities employer and welcomes applications from diverse candidates.We are committed to complying with all applicable laws related to employer use of arrest and conviction...


  • Tlaquepaque, Jalisco, México Hpe A tiempo completo

    Hewlett Packard Enterprise advances the way people live and work, helping customers make their mark on the world.We are a global edge-to-cloud platform-as-a-service company that helps organizations accelerate outcomes by unlocking value from all data, everywhere.As a Customer Support Consultant, you will provide technical product support for CTG OSS products...


  • Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    About the RoleWe are seeking a skilled Customer Advocacy Specialist to join our Industrial Print Sales team. In this role, you will be responsible for managing end-to-end customer claims processes, from data collection and case analysis to settlement drafting and deployment.Key Responsibilities


  • Tlaquepaque, Jalisco, México Db Roberts Company A tiempo completo

    Welcome to the Db Roberts Company, where we strive to provide exceptional service to our customers from diverse industries. We are seeking a highly skilled and dedicated individual to join our team as a Full-Time Customer Service Specialist.**Job Summary:**We offer a comprehensive compensation package, including an estimated salary of $30,000 per year, based...