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Tech Support L1

hace 4 meses

Merida, México Baldesigns de México A tiempo completo

**Essential POSITION Functions**:

- Ability to handle the customer tickets assigned to them via JIRA support board
- Ability to take live calls from reps, customers, and AE’s and enter them as customers tickets to resolve.
- Possess the skills to troubleshoot issues and to dig for details when working customer tickets
- Possess data entry skills and ability to easily navigate between computer screens, interpret and input information correctly utilizing proper keyboard techniques, treating company and other sensitive material with professionalism and confidentiality
- Possess organizational skills, appropriately prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
- Write and speak clearly, concisely and with tact in a variety of settings using effective communication skills
- Inform others using various communication tools to provide meaningful, accurate information people need to make decisions
- Use remote software in a professional manor to take control of a customer’s computer to assist with an issue too hard to resolve just over the phone.

**EDUCATION/EXPERIENCE**:

- 1+ years of customer service, call center experience is a huge plus
- Knowledge of Jira, and Adobe Products
- Exceptional analytical ability with proven track record of data-driven success
- Strong communication and organizational skills; extremely detail-oriented
- Proficient in MS Excel, Adobe InDesign, Adobe Photoshop, Balfour Publishing Editors (SW, Encore, BT), Balfour sites
- Self-starter with ability to thrive in a highly dynamic environment; able to work with mínimal supervision
- Demonstrated ability to organize and prioritize workload
- Knowledge of Scholastic and Publishing terminology (Spreads, Cutback, Signatures, Spot Colors vs Process Colors, ORP, Types of metals, etc)
- Ability to talk to people with different levels of computer skills (Experts like Devs down to Middle School students very new to computing)

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $12,300.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas
- Turno matutino

Prestaciones:

- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono anual
- Bono de asistencia
- Bono de puntualidad

Puede trasladarse/mudarse:

- Mérida, Yuc.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Una ubicación