Enablement Learning and Development Manager

hace 4 semanas

Cuauhtémoc CDMX, México Etsy A tiempo completo

**Company Description**
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

**What's this role?**

The EOP Learning Manager will play a key role in designing, developing, and implementing innovative learning solutions that enhance the skills and performance of our global audience of customer support and policy enforcement agents. You will collaborate with cross-functional stakeholders to identify training needs, create engaging, learner-centered content, and deliver impactful learning experiences. Your focus will be on driving continuous development, improving operational effectiveness, and ensuring alignment with business goals. With a deep understanding of adult learning principles and a passion for empowering others, you will help shape a culture of growth and excellence within the organization.

This is a full-time position reporting to the Manager of EOP Learning and Development. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

**What’s this team like at Etsy?**

The EOP Learning and Development team plays a key role in preparing agents at Etsy to deliver exceptional customer experiences and enforce policies effectively. This team focuses on designing and developing learner-centered training materials that emphasize continuous skills development. In close collaboration with the Agent Resource Management (ARM) team—responsible for creating accessible and digestible agent resources—and the EOP Quality Insights (EQI) team—focused on measuring interaction quality and identifying areas for improvement—the Learning and Development team drives the Enablement vision to surprise and delight our members while ensuring a safe marketplace.

**What does the day-to-day look like?**
- Effectively navigate and synthesize complex content, and then use instructional design to create learning experiences including eLearning, micro-learning, and videos.
- Act as a consultative partner by making recommendations backed by data and/or external research on the right methods and modalities of training.
- Follow established processes to address a business need through the learning objectives of the material; skillfully flexes the process when needed.
- Collaborate with partner teams to identify training and content needs to enable agent success and drive key metrics.
- Proactively address areas of opportunity within our training through data and insights received from a robust feedback system.
- Deliver launches on time and with quality, acting as a guide for stakeholders along the process. Clearly communicates project goals and timelines and holds others accountable.
- Use data insights from assessments to improve training quality and efficiency
- Of course, this is just a sample of the kinds of work this role will require You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

**Qualities that will help you thrive in this role are**:

- At least 3 years of experience in creating and leading interactive learning experiences, designing curriculum using experiential, adult-centered learning methods, and using blended learning and innovative technologies to bolster retention and proficiency.
- At least 3 years of experience developing eLearning in Articulate Suite (Rise and Storyline)
- Experience working with different departments to identify learning needs and create tailored learning solutions.
- Experience managing multiple projects and clients as a consultant, collaborating with teammates.
- Has a growth mindset, passion for learning design, and stays updated with industry trends (e.g., active member of L&D organizations like ATD).
- Ability for providing strategic advice on training solutions to meet business challenges.
- Strong focus on maintaining training quality in fast-paced and regulated environments.
- Prioritizes tasks effectively, asks clarifying questions when needed, and meets deadlines consistently.
- Receives positive feedback from peers and collaborators, while continuously improving based on critical feedback.
- Strong written, verbal communication skills and presentation skills.

**Additional Information**

What's Next
If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values ind

  • Learning Manager

    hace 2 meses

    Cuauhtémoc, CDMX, México HSBC A tiempo completo

    -Job description **Learning Manager** **Role Purpose** **A trusted Learning Manager and SME who partners with Learning Relationship Managers and Key Business Stakeholders to create and execute effective learning strategies. Ensure that the training and development programs drive the Learning agenda to meet business goals integrating global and regional...

  • Partner Marketing

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Partner Marketing / Enablement Manager** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! As a Partner Marketing/Channel Enablement Manager, you'll have the opportunity to collaborate closely with our partner and...

  • Learning & Development Sr Analyst

    hace 3 semanas

    06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Technical Training and Development Manager

    hace 3 meses

    Ciudad de México, CDMX Level Access A tiempo completo

    Interested in working for a company that provides you a chance to grow professionally, give back to society and make money doing it? If so, Level Access may be the right company for you. **Key Responsibilities**: - Conduct comprehensive needs analysis in collaboration with business unit stakeholders to identify training requirements. - Design, develop, and...

  • SAP Mexico Intern

    hace 2 semanas

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Strategy and Planning Senior Manager

    hace 3 semanas

    06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • SAP Mexico Early Career Talent

    hace 3 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **What we offer** **What you’ll do** Position Title: SAP Mexico Early Career Talent - Operations Business Partner Location: Mexico City, Mexico (Hybrid) Expected start date: September 2024 Contract Duration: 2 Years The following expectations and tasks are related to an Operations Business Partner. It is not expected that the Young Professional has...

  • Talent Planning

    hace 3 meses

    Ciudad de México, CDMX Fortive A tiempo completo

    This role critically supports Talent Planning and Learning & Development processes across the Americas. Your main objective will be to ensure efficient talent review, performance management, and our learning management system processes and support. This role will focus heavily on driving continuous improvement and process efficiency across Talent...

  • Training and Development Senior Manager

    hace 1 mes

    Ciudad de México, CDMX Novo Nordisk A tiempo completo

    Training and Development Senior Manager **Category**:Human Resource Management**Location**:Ciudad de México, Ciudad de México, MX- **Position Description** As a Training and Development Sr Manager at Novo Nordisk, you will: - Define the annual training plan for the affiliate's areas, considering business needs, departmental requirements, and strategies...

  • Retail Learning Manager

    hace 2 meses

    Ciudad de México, CDMX Louis Vuitton A tiempo completo

    Poste Louis Vuitton is seeking a Retail Learning Manager who will ensure the full execution of the LVA Retail Learning strategy for the Mexico, Caribbean and Central America region. This busy and diverse role will work collaboratively with our store teams and cross-functional partners, monitoring and assessing the effectiveness of all training provided....

  • Learning and Development

    hace 6 días

    Ciudad de México, CDMX Médicos Sin Fronteras en México A.C [Proyectos en México y Centroamérica] A tiempo completo

    **Médicos Sin Fronteras en** **México** **SEEKS** **Learning and Development (L&D) Associate / Technical Producer **-** **People Management Unit (PMU)** **Level** **7** **To join our team in** **Mexico City** THIS JOB PROFILE IS IN ENGLISH SINCE THIS IS ONE OF THE REQUIRED LANGUAGES FOR THE JOB Médecins Sans Frontières MSF (Doctors Without Borders)...

  • Sales Training Manager

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • SAP Early Career Talent

    hace 4 semanas

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Business Development Manager

    hace 3 meses

    06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Procurement Manager

    hace 2 meses

    06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Cx Projects and Operations Senior Manager

    hace 3 meses

    06500, Cuauhtémoc, CDMX, México DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Technical Quality Manager Early Talent

    hace 3 meses

    06500, Cuauhtémoc, CDMX, México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Software Engineer with expertise in data analysis and machine learning

    hace 3 semanas

    Cuauhtémoc, Chihuahua, México Cronoshare A tiempo completo

    We are seeking a Software Engineer with expertise in data analysis and machine learning to join our team at ABC Company.The successful candidate will have a strong background in software development and a proven track record of delivering high-quality solutions using data-driven approaches.In this role, you will be responsible for designing, developing, and...

  • Senior Ios Software Engineer Ii

    hace 6 días

    06500, Cuauhtémoc, CDMX, México Etsy A tiempo completo

    **Company Description** Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems...

  • Channel Enablement Coordinator

    hace 2 meses

    06600, Juárez, CDMX, México Thomson Reuters A tiempo completo

    **Channel Enablement Coordinator - Product Marketing** Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! The Channel Enablement Coordinator will support the facilitation of go-to-market activities, sales communications,...