L2 Support

hace 1 mes

Aguascalientes, México Capgemini A tiempo completo

**RH**:Karla Acosta

**Location: CDMX**

**Industry - Sector**:Insurance

**What you’ll do?**
- Good experience in handling user queries and providing resolutions by thoroughly understanding the SOP and knowledge base
- Immediate response to service tickets and work through the process to understand the user problem and resolution
- Insurance Domain Application knowledge Underwriting Claims is a MUST

**What you’ll bring**:

- Support only in English language English Good in both writing and speaking is a MUST
- Capture information and complete problem analysis Provide day to day troubleshooting and proactive advice on process improvements
- Complete all regular scheduled tasks per the applicable Service Level Agreements Provide monitoring support during IT system maintenance and implementations to resolve queries to the user group.

**Soft skills**:
Work Underpressure, Quality at work, Results Oriented.

**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

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