IT Technical Support

hace 5 meses


Aguascalientes, México Capgemini A tiempo completo

**_RRHH_**_: José David Reyes_

**_ Puesto_**_: IT Technical Support (Provisioning)._

**Nível de experiência**: Middle-Sr.

**Nível de educación**: Educación Superior

**Ubicación**: AGS

**Práctica**: PBS

**Conocimientos y experiência necesaria**:
**Habilidades**:

- Rol técnico con habilidades de liderazgo, SPOC para la operación
- Helpdesk de 1º y 2º nível para usuarios (hardware, software, aplicaciones y herramientas compatibles con TI del grupo) Contacto de soporte in situ (mano / ojos) para proyectos, Service Desk y otros equipos de TI del grupo.
- Comprobaciones, soporte y mantenimiento de equipos de oficina (impresoras, proyectores, pantallas de salas de reuniones, sistemas de videoconferencia, etc.)
- Registro de llamadas de Service Central (SC) u otro sistema de registro de tickets
- Reparación y mantenimiento de roturas H/W
- Papeleo para la gestión de activos y finanzas
- Preparación de PC (W'10 incl. compilación y configuración de MS Office) y entrenamiento de inicio (aprovisionamiento) para nuevos usuarios
- Aprovisionamiento de PC y suministros de PC
- Capacitación de incorporación de nuevos empleados y sesiones formales / informales de conexión
- Dispuesto a trabajar en turnos durante el horario regular de apertura de la oficina
- Dispuesto a trabajar fuera del horario de apertura de la oficina por ocasión
- Dispuesto a viajar a otras oficinas
- El conocimiento de Apple Mac OS es una ventaja
- El inglés fluido es obligatorio
- Debe asistir a la oficina diariamente - Aguascalientes
- Ingles avanzado.

**Tecnologías**: Technical Support L1, L2

**Habilidades**: Trabajo bajo presión, calidad en el trabajo y orientado a resultados

**Tu carrera en Capgemini**
- Al trabajar en un ambiente de equipo, nuestros consultores se enfocan en el análisis, diseño y desarrollo de soluciones basadas en tecnología para los clientes de Capgemini.
- Trabajarás en conjunto con especialistas funcionales, técnicos y del negocio para ayudar a desarrollar la implementación e integración de soluciones y sistemas innovadores incluyendo metodologías, técnicas y herramientas.
- Contribuirás de una manera responsable y oportuna con la satisfacción del cliente proporcionando servicios y productos que generan valor agregado.
- Capgemini ofrece una compensación competitiva y beneficios superiores a los de Ley.
- Nuestras oficinas centrales están en París, Francia y tenemos presencia en más de 50 países. Somos más de 340 mil profesionales en México, ubicados en Ciudad de México, Aguascalientes y Monterrey.
- Capgemini ha desarrollado metodologías propias a nível global: Colaborative Business Experience y Rightshore.

**Te encantará trabajar en Capgemini porque**:

- Ofrecemos una experiência única de reclutamiento y onboarding, y te ayudamos a construir las bases de tu carrera y habilidades profesionales.
- Proveemos un ambiente de trabajo colaborativo basado en nuestros 7 valores: Honestidad, Audacia, Confianza, Libertad, Espíritu de Equipo, Modestia y Diversión.
- Promovemos un ambiente que te permite planear y desarrollar tu carrera.


  • IT Support Specialist

    hace 4 semanas


    Aguascalientes, Aguascalientes, México Bosch Group A tiempo completo

    **About Bosch**Bosch is a leading technology company that has been driving innovation for over 130 years. Our products and services improve the quality of life for millions of people around the world.**Job Summary**We are seeking a skilled IT Support Analyst to join our team at Bosch. As an IT Support Analyst, you will be responsible for providing technical...

  • IT Technical Support

    hace 5 meses


    Aguascalientes, México Capgemini A tiempo completo

    **Puesto**: IT Technical Support (Provisioning) **Nível de experiência**: Sr. **Nível de educación**: Educación Superior **Ubicación**: AGS **Práctica**: PBS **Conocimientos y experiência necesaria**: - Como Group IT es una organización global, muchos de estos contactos se realizan en inglés, tanto hablado como escrito. - Mesa de ayuda de 1er...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    **Job Summary**We are seeking a skilled Technical Support Specialist to join our team at Capgemini. As a key member of our IT operations team, you will be responsible for providing technical support and solutions to our clients.**Key Responsibilities**Respond to technical issues and provide timely solutions to our clients.Collaborate with our development...


  • Aguascalientes, Aguascalientes, México Resideo A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Associate to join our team at Resideo. As a Technical Support Associate, you will be responsible for facilitating issue identification and analysis, investigating and resolving technical issues, and providing technical training to our customers.Key Responsibilities:Facilitate issue identification...

  • IT Support Analyst

    hace 2 meses


    Aguascalientes, México Bosch Group A tiempo completo

    **Descripción de la empresa** Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for over 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of...

  • IT Support Analyst

    hace 2 meses


    Aguascalientes, México Bosch Group A tiempo completo

    Descripción del empleoProvide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.Interface with local...

  • IT Support Analyst

    hace 5 meses


    Aguascalientes, México Bosch A tiempo completo

    Descripción de la empresa Bosch was founded in Stuttgart in 1886 by Robert Bosch (1861-1942) and for over 130 years has been distinguished by a unique corporate culture based on solid values that drive us to improve every day. Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people. ...


  • Aguascalientes, Aguascalientes, México Resideo A tiempo completo

    **Job Overview:**Resideo is seeking a skilled Technical Support Associate to facilitate issue identification and analysis, investigate and resolve technical issues, track requests resolution, provide technical training, build relationships with customers, test products & software, and develop and share knowledge.**About You:**To be successful in this role,...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Capgemini. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide timely and effective solutions.Collaborate with...

  • Technical Support

    hace 5 meses


    Aguascalientes, México Valce Talent Solutions A tiempo completo

    diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software. **Responsibilities**: - Conducting client discovery calls to gather client requirements. - Designing, developing, deploying, and testing solutions for clients. - Providing on-going support, professional services, and...

  • IT Support Specialist

    hace 15 horas


    Aguascalientes, Aguascalientes, México Bosch Group A tiempo completo

    Role SummaryWe are seeking a skilled IT Support Specialist to join our team at Bosch Group. This role will involve providing Tier 2 support for facility computer systems, computers, and peripherals.


  • Aguascalientes, Aguascalientes, México Resideo A tiempo completo

    Job Title: Sr Technical Support AssociateResideo is seeking a highly skilled Sr Technical Support Associate to provide technical assistance to internal and external customers. As a key member of our team, you will be responsible for driving timely identification, investigation, and resolution of technical issues, while developing a broad understanding of...


  • Aguascalientes, México Resideo A tiempo completo

    Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build...


  • Aguascalientes, Aguascalientes, México Resideo A tiempo completo

    As a Technical Support Team Lead, you will be responsible for providing exceptional technical assistance to internal and external customers. You will lead a team of technical support agents, providing guidance and support to ensure timely and accurate resolution of technical issues. You will also be responsible for driving focus on accuracy, timely feedback,...


  • Aguascalientes, México Resideo A tiempo completo

    Provide reliable technical assistance to internal and external customers. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the...


  • Aguascalientes, Aguascalientes, México Resideo A tiempo completo

    Job Title: Technical Support SupervisorResideo is seeking a highly skilled Technical Support Supervisor to join our team. As a Technical Support Supervisor, you will be responsible for providing technical assistance to internal and external customers, driving focus on accuracy, timely feedback, and customer satisfaction.Key Responsibilities:Supervise a...


  • Aguascalientes, Aguascalientes, México Resideo A tiempo completo

    As a Technical Support Team Lead at Resideo, you will be responsible for providing exceptional technical assistance to internal and external customers. You will lead a team of technical support professionals, driving focus on accuracy, timely feedback, and customer satisfaction. Your expertise will be essential in identifying, investigating, and resolving...


  • Aguascalientes, Aguascalientes, México Valce Talent Solutions A tiempo completo

    We are seeking a Customer Support Analyst to join our team at Valce Talent Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Conduct client discovery calls to gather client requirements.Design, develop, deploy, and test solutions for clients.Provide on-going...


  • Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

    Job SummaryAs a Technical Support Specialist at Capgemini, you will be responsible for providing technical support to our clients. Your primary focus will be on resolving system bugs and enhancements, as well as improving the end-user experience. You will work closely with the Senior Technical lead and Architecture team to meet business requirements and...


  • Aguascalientes, México Resideo A tiempo completo

    **JOB DUTIES: - Facilitate issue identification and analysis - Investigate and resolve technical issues - Track requests resolution - Provide technical training - Build relationships with customers - Test products & software - Develop and share knowledge **YOU MUST HAVE: - High School Diploma, or equivalent. - Customer service experience - **Fluent...