Production Support
hace 3 semanas
**Vacante para la empresa AsTecI en Toluca, Estado de México**: The Technology Service Management
- Incident job is responsible for managing the process of recovering Technology delivered services from a disrupted state as quickly as possible.The process utilizes industry standard techniques for engaging support teams, identification of restoration actions, incident prioritization, communication and escalation.The Technology Service Management
**Job Description**:
- Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
- To provide workarounds/resolutions with Active participation in crisis calls.
- Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
- Participate and contribute in implementing automations/new production support concepts in the team.
- Ensuring use of best practices are followed by complying with Group Compliance Policy.
- Creating batch plans and supporting weekend releases, raising production change orders, support of the various testing activities related to the new implementations.
- Be part of Reviewing, designing and re-engineering processes with new technologies to improve performance
**Experience**:
- Systematic problem-solving approach.
- Work Experience of 5 years with L0/L1 production support
- Strong verbal English communication.
- Work during Americas shift on a follow of the sun (FTS) model, weekends (ROTA - based) and occasionally to be on after office hour on-call for supporting high and critical incidents.
- Good understanding of Unix command line and Shell scripting (ksh, sh, awk etc).
- Knowledge on SQL and Stored Procedures, preferentially in Oracle database PLSQL
- Good troubleshooting/debugging C++ and Java code, SQL and Stored Procedures.
- Knowledge on Service Now or GSD to follow the business requests and Incidents &Change Orders.
- ITIL concepts understanding.
- High sense of responsibility, Leadership attitude, and ability to make wise decisions under stressful situations.
Specific Technical Knowledge:
- Monitoring Tool - Splunk, APPDynamics,
- ITIL Tool - Service Now, Jira, Confluence, Remedy, SalesForce
- Data Bases - Oracle & SQL
- Application Servers
- WebSphere, Tomcat, Weblogic
- Jobs Tools - Control M, Autosys
- Microservices - Kubernetes (Basic understanding)
- Scripting languages - Shell, Phyton
- UNIX & LINUX
- Competitive salary according to experience, 100% of the payroll.
- Legal benefits.
- Excellent work environment and opportunities for growth and development.
1. Monday to Friday 9am to 7pm to cover Mx hours.
2. Work one weekend (Saturday and Sunday) on calla. Days worked are paid with Comp-off
3. English to converse on calls with Poland, China and India.
4. Two days in Office and 3 days of Home Office.
5. The duration of the project is 5 months with the possibility of extending for a longer period.
**Nível de educación deseada**:
Superior - titulado
**Nível de experiência deseada**:
Nível Inicial
**Función departamental**:
Tecnología / Internet
**Industria**:
Bancaria
**Habilidades**:
- oracle & sql
- shell
- phyton
- unix & linux
- control m
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