Manager, Brand Performance Support
hace 4 semanas
The Hilton portfolio of hotels is comprised of 19 industry-leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, leads our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, Tempo by Hilton, DoubleTree, Curio Collection, LXR Hotels and Resorts, Hilton Hotels and Resorts, Motto, Signia by Hilton, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, Spark, and Hilton Grand Vacations.
**What will I be doing?**
The Manager, Brand Performance Support - Mexico, Central America & Caribbean, will be responsible for delivering outstanding service and support to General Managers, and Sales Leaders throughout the Mexico, Central America & Caribbean region within Hilton's Focused Service, All Suites, and Full-Service Brands. You will assist with Brand Performance Support (BPS) efforts and provide targeted strategic and tactical support to an assigned group of hotels. To successfully do so, you will follow BPS processes, handle the relationship between the enterprise and hotels, and drive company objectives by building and cultivating positive relationships. Tasks include but are not limited to:
- Serve as the front-line response for tactical questions relating to hotel operations, sales, revenue maximization, eCommerce, marketing, and all other Brand related questions.
- Provide one-on-one consultations.
- Collaborate closely with the BPS Director, Hotel Performance, and Hotel Leadership Support Teams on the necessary support of the hotels within the region.
- Support the physical hotel pre-opening process - BPS Roadmap. This includes collaborating with new hotel teams, internal teams to ensure a timely and smooth pre/post-hotel opening and an on-time ramp-up.
- Lead proper rollout and execution of brand and company-related initiatives in the region.
- Analyze and understand hotel and region needs and opportunities.
- Partner with other functional teams to streamline efficiencies as well as implementation and compliance with new initiatives.
**What are we looking for?**
We believe the success in this role will demonstrate itself through the following attributes and skills:
- Outstanding project management skills, and ability to accomplish multiple projects at a time
- Deep understanding of hotel key performance measures and analytical skills to analyze performance
- Deep understanding of hotel operations and franchising model within the industry, including an understanding of Brand requirements
- At ease crafting presentations with target audiences and delivering effective, creative presentations
**To fulfill this role successfully, you should demonstrate the following minimum qualifications**:
- Minimum Five (5) years of overall work experience in Hotel Operations or Hotel Brand Support
- Minimum Two (2) years of experience in one of the following: General Manager, Director of Sales, or a combination of both
- PowerPoint and Excel expertise
- Managerial experience
- Bilingual: Spanish/English
- Between 30% - 40% anticipated travel
This role will be based in Mexico City
**It would be helpful in this position for you to demonstrate the following capabilities and distinctions**:
- Associate's Degree or BA/BS Bachelor's Degree
- Fluent in Portuguese
**What is it like working for Hilton?**
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton
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