Senior HR Ops Specialist

hace 6 meses

Tlahuac, México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Role Responsibilities:

- Onboarding: Oversee the onboarding process for new hires, ensuring all necessary documentation and system requirement is completed accurately and in a timely manner.
- Offboarding: Manage the offboarding process for employees leaving the organization, handling necessary paperwork and logistics.
- Transfers: Facilitate employee transfers between locations or entities, ensuring a seamless transition and adherence to company policies and procedures.
- Process Improvement: Continuously review and improve the life cycle events processes to enhance efficiency and employee experience.
- Compliance: Ensure compliance with local labor laws and regulations throughout the onboarding, offboarding, and transfer processes.
- HR Support: Provide expert advice and guidance to employees and managers on HR-related matters, including policies, procedures, and best practices.
- Data Management: Maintain accurate and up-to-date employee data in HR systems and databases.
- Documentation: Prepare and maintain HR-related documentation, including employment contracts, offer letters, and employee records.
- Reporting: Generate regular reports on life cycle events metrics, providing insights and recommendations to HR and business stakeholders.
- Collaboration: Collaborate closely with HR business partners, recruiters, and other key stakeholders to ensure smooth coordination and execution of HR processes.

Role Qualifications:

- At least 3 years in HR experience.
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Fluency in spoken and written English is essential; additional language skills are a plus.
- Proven experience in managing onboarding, offboarding, and transfer processes, preferably in a service center environment.
- Strong knowledge of HR policies, procedures, and best practices.
- Familiarity with local labor laws and regulations related to HR processes.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with employees at all levels.
- Strong attention to detail and accuracy, with the ability to handle sensitive and confidential information.
- Proficiency in HR systems and databases.
- Analytical mindset with the ability to generate meaningful reports and insights.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

**_

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