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Customer Experience Associate
hace 4 días
**Customer Experience Associate**
If you love wine and love talking on the phone to clients to learn more about their wine preferences, then you’ll excel in this role.
**JOB RESPONSIBILITIES**:
- Be on top of every order. Anticipate client needs and solve problems
- Communicate with team members to ensure optimal client experience
**QUALIFICATIONS**:
- Requires excellent organization skills, and the ability to prioritize and handle multiple projects/events simultaneously.
- Must be self-motivated with a growth mindset
- 3+ year outstanding customer service experience (must provide at least 2 references)
- Experience handling multiple tickets (we use Shopify, Gorgias, Shipstation, and Finale inventory)
- Strong written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
- Proficient in Microsoft Office; Excel, Word, Google Docs
- Demonstrate creativity and have knowledge of our services and benefits
- Must have flexibility of scheduling, which may include evenings, weekends and holidays
- High school diploma required; college degree preferred.
Tipo de puesto: Tiempo completo
Sueldo: $15,000.00 - $20,000.00 al mes
Horario:
- Diurno
- Lunes a viernes
- Turno de 8 horas
Pregunta(s) de postulación:
- Este es un empleo remoto por honorarios, le interesa laborar con esta modalidad?
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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