Customer Care Associate On Site 31/03/23

hace 2 semanas


Tijuana, México Integon Service Co. A tiempo completo

The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service
regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and
process complaints and handle insurance disbursements.
Key Responsibilities:

- Delivers timely, accurate customer service ensuring the highest level of satisfaction

Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer
inquiries
- Updates records and note system as required
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Assists answering questions in the help desk
- Cross trains to assist with borrower follow ups

Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- High school diploma or equivalent experience

Certificates, Licenses, Registrations
- None

Functional Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Must possess effective verbal and written communication skills
- Sound analytical skills

JOB REQUIREMENTS

**Minimum Skills and Competencies**:

- The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- High school diploma or general education degree (GED)
- Fully bilingual in English and Spanish
- Must possess effective verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Must possess proficiency in ability to type while speaking to customers
- Ability to work independently as well as in a team environment
- Ability to successfully complete HIPPA certification annually (Health)
- Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
- Ability to adapt to new situations and learn quickly
- High level of flexibility in a constantly changing
- Ability to multi-task and manage several systems on a daily basis
- Ability to make decisions quickly by balancing company guidelines and customer needs
- High degree of dependability, motivation and flexibility
- You must be able to work a 48 hour weekly schedule Monday through Saturday from 6:00am-6:00pm.

**Desired Skills**:

- Ability to type a minimum of 30 words per minute
- Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products


  • Ngls Customer Care

    hace 2 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...

  • Customer Care Inbound

    hace 2 meses


    Tijuana, Baja California, México Integon Service Co. A tiempo completo

    Job SummaryThe Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.Key...

  • Customer Care Specialist

    hace 3 semanas


    Tijuana, México SOLNOVA A tiempo completo

    SOLNOVA is searching for a Customer Care Specialist for our Support team. The Support representative is responsible for Assisting consumers who have applied for solar financing. We are looking for someone interested in the renewable energy sector and in a stable work environment on a transaction processing team. **(NO BACK TO BACK...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standards Key Responsibilities: - Coach...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standards Key Responsibilities: - Coach...


  • Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance...


  • Tijuana, México DYADlaw, P.C. A tiempo completo

    The DYADlaw Customer Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients. **Responsibilities** - Handle an established number of customer relationships for the entirety of...


  • Tijuana, México SOLRITE A tiempo completo

    We are a Solar Company looking for responsible talent to handle moderate to complex inquiries, Assist various types of customers in an efficient, professional, and accurate manner, and resolve service concerns while documenting customer requests. Monitor the Customer's Solar system to make sure is working properly. **Key Responsibilities**: *Able to work on...


  • Tijuana, México SOLNOVA CONTACT CENTER A tiempo completo

    We are a Solar Company looking for responsible talent to handle moderate to complex inquiries, Assist various types of customers in an efficient, professional, and accurate manner, and resolve service concerns while documenting customer requests. Monitor the Customer's Solar system to make sure is working properly. **Key Responsibilities**: *Able to work on...


  • Tijuana, México SOLRITE A tiempo completo

    We are a Solar Company looking for responsible talent to handle moderate to complex inquiries, Assist various types of customers in an efficient, professional, and accurate manner, and resolve service concerns while documenting customer requests. Monitor the Customer's Solar system to make sure is working properly. **Key Responsibilities**: *Able to work on...


  • Tijuana, México CONFIE A tiempo completo

    Job is ON SITE ONLY + Tijuana + Tecate + Rosarito Seguros Confie in Tijuana is hiring Health Care Representatives We are a leading national insurance distributor with a presence spanning more than 700 locations in the US. The Confie Tijuana corporate office site in México employs over 1500 associates dedicated to providing best in class customer...


  • Tijuana, México CONFIE A tiempo completo

    Job is ON SITE ONLY + Tijuana + Tecate + Rosarito Seguros Confie in Tijuana is hiring Health Care Representatives We are a leading national insurance distributor with a presence spanning more than 700 locations in the US. The Confie Tijuana corporate office site in México employs over 1500 associates dedicated to providing best in class customer...


  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades As the Customer Care Representative, you will ensure that customers receive the best service possible through processing orders, dealing with incoming calls, and working together with other departments cross-functionally to ensure the best possible outcome for our customers. Contributing towards the strategy and...


  • Tijuana, Baja California, México DYADlaw, P.C. A tiempo completo

    The DYADlaw Customer Care Coordinator will be a passionate advocate for Immigration and Immigrant Rights. This position will be responsible for handling incoming and outgoing calls such as monthly check-ins, updates, questions, etc. to all current clients.Responsibilities Handle an established number of customer relationships for the entirety of their case...


  • Tijuana, México 1Click Contact Center A tiempo completo

    Now hiring 25 Medical Inbound Appointment Setting Patient Care Coordinators (PCC) - On-site Only. Our new training class starts Monday, January 9, 2023. Job Position - PCC (Patient Care Coordinator) English Level - Minimum of a Tier II level (must pass our in-house exam) Weekly Schedule - Monday - Friday 7:55 am - 5:00 pm (weekends off) Weekly Pay -...


  • Tijuana, México Bighammerwines.com A tiempo completo

    **Customer Experience Associate** If you love wine and love talking on the phone to clients to learn more about their wine preferences, then you’ll excel in this role. **JOB RESPONSIBILITIES**: - Be on top of every order. Anticipate client needs and solve problems - Communicate with team members to ensure optimal client...


  • Tijuana, México Bighammerwines.com A tiempo completo

    **Customer Experience Associate** If you love wine and love talking on the phone to clients to learn more about their wine preferences, then you’ll excel in this role. **JOB RESPONSIBILITIES**: - Be on top of every order. Anticipate client needs and solve problems - Communicate with team members to ensure optimal client...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate Team Lead l is responsible for overseeing performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards Supervisory Responsibilities: This job...

  • Customer Service

    hace 2 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Customer Service -Roadside Rescue Associate MUST BE FULLY BILINGUAL IN ENGLISH/SPANISH Weekly Pay: $6,000 Before Taxes Requirements: Weekly payment Full IMSS coverage Life insurance Savings bank Saving Fund Fonacot Funeral expenses insurance Food vouchers ($303.99 MXN) Seize this opportunity for a fulfilling career at Integon! After Taxes taking...

  • Ventas de Mostrador

    hace 2 meses


    Tijuana, México GioLens Vision Care A tiempo completo

    **Giolens Vision Care** **Se solicita personal para ventas de mostrador / atención al cliente** **Requisitos**: - 18 a 30 años - Gusto por los lentes de contacto / maquillaje - Buena atención al cliente - Facilidad de palabra - Uso basico de paquetria Office ( Word y Excel ) **Ofrecemos**: - Sueldo base fijo $2,000.00 pesos semanales - Comision...