Customer Service Experience
hace 3 semanas
**BE EXPONENTIAL**
Somos una firma con una trayectoria sólida y en constante evolución, especializada en consultoría integral en NetSuite, gestión de proyectos y desarrollo de soluciones inhouse. Con más de 6 años de experiência en el mercado, hemos consolidado una reputación como líderes en la industria, brindando servicios excepcionales a clientes en México, Colombia, El Salvador, Guatemala y más.
**Solicita**: Gerente de Consultoria
**Requisitos**:
- Escolaridad: Ingeniero en computación, sistemas, informática, administración de empresas, ing. industrial, lic. en contaduría, carrera a fín
- Experiência comprobable mínimo 3 años en un puesto similar.
- Ingles intermedio-avanzado
- Experiência previa en roles de atención al clientes o soporte operativo.
- Conocimiento básico de sistemas de gestión de relaciones con cliente y herramientas de atención al cliente.
- Experiência en NetSuite
Objetivo:
Responsable de proporcionar un soporte integral a los clientes, así como de garantizar el funcionamiento eficiente de las operaciones relacionadas con el servicio al cliente. Implica gestionar consultas de los clientes, resolver problemas, coordinar actividades operativas y colaborar con otro departamentos para garantizar una experiência positiva para el cliente.
**Responsabilidades**:
- Gestionar consultas de los clientes de manera oportuna y efectiva, asegurando una resolución satisfactoria y una experiência positiva para los clientes de Be Exponential.
- Seguir procedimientos establecidos para el manejo de consultas y resolución de problemas según sea necesario.
- Entre otras responsabilidades
Tipo de puesto: Tiempo completo
Salario: $25,000.00 - $30,000.00 al mes
Horario:
- Lunes a viernes
- Turno de 8 horas
Prestaciones:
- Aumentos salariales
- Vacaciones adicionales o permisos con goce de sueldo
Pregunta(s) de postulación:
- ¿A cuánto ascienden tus expectativas económicas?
Experiência:
- Servicio al cliente: 2 años (Deseable)
- Soporte de TI: 2 años (Deseable)
- NetSuite: 2 años (Deseable)
Lugar de trabajo: Empleo remoto
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