![SafeGuard Global](https://media.trabajo.org/img/noimg.jpg)
Client Service and Onboarding Specialist
hace 1 semana
Job Description:
The roll in a nutshell
This role is a key position within the organization and responsible for the onboarding of GEO workers and clients across the globe. The Onboarding Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard. This role will work closely with the Sales, Solutions Consulting, Operations, and in-country partner teams to ensure employees are onboarded smoothly and compliantly. The Onboarding Specialist may also act as project leader to ensure successful and timely implementation of large volume or complex onboards.
How you will make a difference:
- Manage end to end process of onboarding for GEO workers and clients.
- Facilitate creation, review, and approval of employment agreements.
- Provide local legislation and HR knowledge to clients for the location in which they are onboarding workers.
- Work collaboratively with in-country experts and local market specialists throughout the onboarding process.
- Demonstrate in depth knowledge of GEO processes.
- Attend client calls as needed during the onboarding period
- Ensure necessary benefits are obtained during onboarding working with relevant parties.
- Ensure background checks are completed as requested.
- Ensure worker data and onboarding documentation is completed, filed, and input prior to transfer to Operations Team.
- Adaption of the pre-created payroll calendars to issue to clients. Responsible for creation if moving into a new territory.
- Point of contact for workers queries during on boarding.
- Ensure that clients receive set-up and deposit invoices during the onboard and that invoices are accurate, and that payment is received in a timely manner.
- Set up clients and workers within the Global system.
- Provide clients and workers with the necessary Global system documentation.
- Update monthly payroll files once worker has been onboarded.
- Provide a thorough handover to the Operations team upon completion of the onboard.
- Project manage large or complex onboards to ensure successful implementation.
- Follow-up with clients who have not begun the onboarding process yet and build urgency for the return of the onboarding form.
- Provide follow-up and assistance for clients who are unable to begin the onboarding process by introducing partners or offering solutions as able.
- Ensure SLA’s achievement and high level of client satisfaction with the onboarding process.
- Minimum of 2-year experience in a customer service or client facing role
- Minimum 3 years of experience in HR administration/coordination or implementation
- Excellent written and oral communication skills
- Ability to communicate complex concepts to clients
- Ability to multi-task and prioritize
- High proficiency in problem-solving
- Self-directed individual with initiative
- Excellent attention to detail
- Microsoft Office Suite proficiency required
Why become a Guardian:
International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
Autonomy & Flexibility (Work in Any Way): We empower you with as much flexibility as possible with how and where you work best. We value results, not working hours.
Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
✨Valuable Experience: There are lots of great reasons to join us, but we’re proud that all Guardians are eligible to join the annual bonus scheme or sales incentive plan.
Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.
It's all about the people. First, we hire the best talent from across the globe, thus allowing you to learn about new cultures and interact with many different people worldwide. We also invest in efficient tools and balance a combination of agile technologies, in-depth local market expertise, and excellent service.
- For more information about our solutions, visit: _
Next Steps:
Thank you,
- Strong geographical knowledge
- Must have the ability to work in a fast paced and often changing environment
- Highly organized with a client focused approach
- Strong verbal and written fluency in English is required
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are availab
-
Client Service and Onboarding Specialist
hace 1 mes
Desde casa, México SafeGuard Global A tiempo completoJob Description: How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global. The role in a nutshell: This role is a key position within the organization and...
-
Customer Onboarding Specialist
hace 1 semana
Desde casa, México Truckpedia A tiempo completo**About Truckpedia**: Truckpedia is dedicated to revolutionizing the logistics and transportation industry. Our technology-driven solutions are designed to enhance operational efficiency and improve the overall experience for our clients. As a fully remote organization, we embrace flexibility, fostering a culture of performance and sustainability among our...
-
Student Onboarding Specialist
hace 4 semanas
Desde casa, México TripleTen A tiempo completo**_TripleTen_**_ is a fast-scaling company committed to enabling our students to change their lives through our focused reskilling programs. We are dedicated to supporting career switchers and are looking for an experienced partnerships specialist to drive our career services to new heights._ We are looking for a high energy, enthusiastic, and people-driven...
-
Onboarding Specialist Mexico
hace 2 semanas
Desde casa, México Webdox A tiempo completo**Webdox** es un Software que resuelve los desafíos asociados al manejo eficiente de los contratos en grandes empresas. Presente en 7 países de Latinoamérica, **Webdox** brinda soluciones tecnológicas para la solicitud, redacción, colaboración, negociación, firma y seguimiento de los contratos de sus clientes corporativos y multinacionales, muchos de...
-
Client Onboarding Manager
hace 1 semana
Desde casa, México Legendary Growth A tiempo completo**About Us**: Legendary Growth is a dynamic and forward-thinking marketing agency specializing in Facebook, TikTok, and Google advertising for e-commerce clients. We pride ourselves on delivering exceptional results and fostering strong client relationships. **The Role**: **Key Responsibilities**: - Coordinate and schedule onboarding meetings with...
-
Onboarding Specialist Mexico
hace 5 días
Desde casa, México Webdox Latam A tiempo completoWebdox es un Software que resuelve los desafíos asociados al manejo eficiente de los contratos en grandes empresas. Presente en 7 países de Latinoamérica, Webdox brinda soluciones tecnológicas para la solicitud, redacción, colaboración, negociación, firma y seguimiento de los contratos de sus clientes corporativos y multinacionales, muchos de ellos...
-
Service Center Specialist
hace 6 días
Desde casa, México Flywire A tiempo completoCompany Description **Are you ready to trade your job for a journey? Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...
-
Customer Service Representative
hace 7 días
Desde casa, México Practice Axis A tiempo completo**Customer Service Specialist** - Full Time - Remote - Reports to: Customer Service Manager & CEO - English fluency required **About Practice Axis** Practice Axis is on a mission to increase access to mental healthcare by providing tools to owners of mental health therapy practices that allow them to grow and scale their practices. Practice Axis drives...
-
Service Center Specialist
hace 5 días
Desde casa, México Flywire A tiempo completoCompany DescriptionAre you ready to trade your job for a journey? Become a FlyMatePassion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary...
-
Telecom Specialist
hace 2 semanas
Desde casa, México Integon Service Co. A tiempo completoOUR COMPANY: Integon Service Co. supports its insurance company affiliates, which offer property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, small business auto insurance and more. With our Mexico headquarters located in Tijuana, Baja California, at Integon, with over 1000 employees, we continue to grow our...
-
Remote Customer Service
hace 1 semana
Desde casa, México Hire Latam LLC A tiempo completo**_HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. _**_With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're...
-
Customer Success and Review Specialist
hace 4 días
Desde casa, México J. Blanton Plumbing A tiempo completo**Customer Success and Review Specialist** Company Overview: Join our team at J. Blanton Plumbing, a rapidly growing US-based company. We're seeking a Customer Success and Review Specialist to play a vital role in our marketing team. This position is designed to ensure that every customer feels heard, valued, and satisfied with our services. By focusing on...
-
Onboarding Coordinator
hace 1 mes
Desde casa, México Wander A tiempo completoJob Title: Onboarding Coordinator **Job Description**: As an Onboarding Coordinator, you will play a crucial role in the seamless integration of new properties onto our platform. Your primary responsibility will be to oversee all administrative tasks involved in the onboarding process, ensuring that each property is ready for launch and that property owners...
-
Bilingual Employee Service Center Specialist
hace 3 semanas
Desde casa, México CompassExperienceLabs LLC A tiempo completo**Bilingual Employee Service Center Specialist (Mexico)** **This is a remote job opportunity working for a US-based company.** Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you...
-
Customer Service
hace 2 meses
Desde casa, México Rackspace A tiempo completoWe are looking for a fluent bilingual A/R Specialist to join our CFO team in Mexico. The Specialist will act as the primary point of contact responsible for replying to queries and tickets raised by our customers related to the collections function as well as assisting with those related to billing and other business-related issues. Build a positive report...
-
Client Success Specialist
hace 5 días
Desde casa, México Alexa Translations A tiempo completoAlexa Translations is a leading translations service provider that helps the world's largest and most prestigious legal, financial and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business...
-
Bilingual Employee Service Center Specialist
hace 4 semanas
Desde casa, México CompassExperienceLabs LLC A tiempo completo**Bilingual Employee Service Center Specialist (Mexico)** **This is a remote job opportunity working for a US-based company.** Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you...
-
Customer Service Specialist Ii
hace 7 días
Desde casa, México Thermo Fisher Scientific A tiempo completo**Job Description**: At Thermo Fisher Scientific, your work will have real-world impact! You will be supported in achieving your career goals and discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and...
-
Bilingual Employee Service Center Specialist
hace 6 días
Desde casa, México CompassExperienceLabs LLC A tiempo completoBilingual Employee Service Center Specialist (Mexico)This is a remote job opportunity working for a US-based company.Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be...
-
Onboarding Agent
hace 4 semanas
Desde casa, México Dealership Performance 360 S. de R.L de C.V A tiempo completoDealership Performance 360 está contratando Support Agents para onboarding de nuevos clientes por crecimiento. **Requisitos**: - Sexo indistinto - Experiência y buen conocimiento manejando hojas de calculo - Inglés avanzado o nativo - 100% hablado y escrito - Buena comunicación - Actitud de servicio - Excelente organización - Disponibilidad - Buenas...