Workforce Management Real Time Analyst

{"Job Title": "Real-Time Workforce Analyst", "Job Summary": "We are seeking a highly skilled Real-Time Workforce Analyst to join our team at Conduent. As a key member of our workforce management team, you will be responsible for monitoring and managing the productivity and attitude of our customer service representatives (CSRs) in real-time. Your expertise...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...

About ContactPoint 360ContactPoint 360 is a leading global Business Process Outsourcing (BPO) company, recognized for its award-winning culture and commitment to innovation.We are a Canadian privately-owned family company, proud of our entrepreneurial spirit and cherished family values. Our team of over 3500 passionate and successful individuals spans across...

{"title": "Workforce Management Analyst", "content": "**ROLE PROFILE****JOB TITLE: Workforce Management Analyst****EXTERNAL JOB TITLE: Workforce Management Analyst OR WFM Analyst*****ROLE SUMMARY****As a Workforce Management Analyst at British American Tobacco, you will play a critical role in ensuring the engagement centre operates at optimal levels,...

Real-Time Analyst RtaJob SummaryWe are seeking a highly skilled Real-Time Analyst Rta to join our team at Contactpoint 360. As a key member of our contact center operations team, you will be responsible for monitoring and managing real-time contact center activities, ensuring optimal service levels, and providing timely updates to stakeholders.Key...

 '¢       Real-Time Monitoring: Monitor real-time contact center activities, including incoming call volumes, agent availability, service level metrics, and other key performance indicators (KPIs) using real-time monitoring tools and reports to keep track of the current state of operations. '¢       Adherence Management: Ensure...

**Description** **Real Time Analyst** The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What’s Your Greater? Come...

About ContactPoint 360We are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece, and the Philippines.Our achievements are...

**Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

**Sobre Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

Job SummaryWe are seeking a highly skilled Workforce Management Analyst to join our team at British American Tobacco. As a key member of our Engagement Centre, you will be responsible for providing operational analysis and insights to drive business growth and excellence.Key ResponsibilitiesDevelop and implement labour schedules to meet contact volumes and...

Senior Workforce AnalystAt SWBC, we're seeking a highly skilled Senior Workforce Analyst to join our Work Force Management team. As a key member of our team, you'll be responsible for all WFM tasks within the department, including attendance, scheduling functions, and real-time monitoring.Key Responsibilities:Maintain tactical and strategic schedule...

Join our CP360 Family, today - From Maple Leaf to Monterrey: Proudly Monterrey, Uniquely Canadian. - Join Our Canadian-Inspired Team in Monterrey: Embrace Excellence Together! **Who We Are**: - Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit...

About the RoleWe are seeking a skilled Traffic Analyst to join our Workforce Management team. As a key member of our team, you will be responsible for ensuring the efficient management of our workforce, focusing on intraday traffic and capacity planning.Key ResponsibilitiesDevelop and implement strategies to optimize occupancy and achieve service level...

SWBC is seeking a talented individual to serve as a Workforce Analyst in a Contact Center environment responsible for all Workforce Management (WFM) tasks within the department. Key responsibilities will include but are not limited to attendance, scheduling functions, forecasting, and real time monitoring, as well as presentations on reporting. - Why you'll...

Additional Job Description - SWBC is seeking a talented individual to serve as Senior Workforce Analyst in a Work Force Management (WFM) environment responsible for all WFM tasks within the department. Key responsibilities will include attendance, scheduling functions, and real time monitoring, as well as development, preparation and maintaining of...

**Workforce Management Intraday Traffic** WFM Traffic is the person responsible for the centralized tasks of KPI & Performance management and strategy determination and adjustment in regards to capacity as part of the Intraday Management task. Besides this WFM Traffic assures the Adherence & Attendance monitoring approach of the WFM RTA is in line with the...

{"h1": "Real Time Analyst", "p": "At ResultsCX, we're seeking a skilled Real Time Analyst to join our team. As a key member of our operations team, you will be responsible for monitoring and analyzing real-time data to ensure optimal staffing levels and client satisfaction.Your primary focus will be on managing multiple call queues, monitoring staffing...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la...