Technical Support Engineer

hace 1 mes

Guadalajara, México Brightcove A tiempo completo

**Position Overview**

**Responsibilities**:
**Qualifications/Experience**
- College degree (CS degree preferred)
- Excellent communication skills and strong customer focus
- Proven analytical / problem solving ability
- Ability to communicate technical concepts clearly and effectively, both written and oral
- Demonstrated ability to lead and manage initiatives to completion.
- Proven ability to work with the team to quickly and calmly resolve technical issues.
- Solid understanding of internet technologies including browsers, networking, firewalls & proxy servers
- Demonstrated ability to learn new skills quickly.
- Ability to work independently and as a part of a team.
- Required to be flexible, detail oriented and organized with the ability to multitask.
- On-call availability

**Technical Skills/Qualifications**
- Strong technology background with a comprehensive knowledge of Internet, Mobile and Digital Online Media technologies such as networking, servers, etc
- Strong familiarity and working knowledge in JavaScript, HTML, and CSS is essential
- Familiarity and working knowledge of Java; experience in Android development is a plus
- Familiarity and working knowledge of RESTful API use, data collection tools, developer support experience
- Exposure and working knowledge in at least one other programming language including Objective C/Swift, PHP, BASH, etc
- Ability to test, troubleshoot and diagnose ad integrations issues highly desired
- Working knowledge of video ad serving technologies (VAST, VPAID, VMAP, etc) highly desired
- Working knowledge of ad/video analytics platforms (Omniture, MOAT, etc) highly desired

**About Brightcove**

Brightcove is a diverse, global team of smart, passionate people who are revolutionizing the way organizations deliver video. We're hyped up about storytelling, and about helping organizations reach their audiences in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change.

Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and we have built a culture that values authenticity, individual empowerment, excellence and collaboration. This culture enables us to harness the incredible power of video and create an environment where you will want to grow, stay and thrive. Bottom line: We take our video seriously, and we take great pride in doing it as #oneteam.

**WORKING AT BRIGHTCOVE**

We strive to provide our employees with an environment where they can do their best work and be their best selves. This includes a focus on our employees' work experience, actively creating a culture where inclusion and growth are at the center, and hiring, recognizing, promoting employees who are committed to living and breathing these same ideals. We value collaboration, creativity, work/life balance, professional growth and creating an empowering space for open communication. Whether you're in one of our offices around the world or working remotely you have plenty of opportunities to meet colleagues and celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcoveand more to come
- The Brightcove_ Privacy Policy_ explains the processing and purposes of any personal information._
- BC21018_
- #LI-Remote_

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