IT Service Desk Specialist

hace 2 semanas

Mexicali, México Intuitive A tiempo completo

**Company Description**: Descripción de la empresa

En Intuitive, estamos unidos detrás de nuestra misión: creemos que la atención mínimamente invasiva es la atención que mejora la vida. Mediante la inventiva y la tecnología inteligente, ampliamos el potencial de los médicos para curar sin limitaciones.

Como pioneros y líderes del mercado en cirugía robótica, nos esforzamos por fomentar un equipo inclusivo y diverso, comprometido con marcar la diferencia. Durante más de 25 años, hemos trabajado con hospitales y equipos de atención de todo el mundo para ayudar a resolver algunos de los desafíos más difíciles de la atención médica y avanzar en lo que es posible.

Intuitive se ha construido gracias a los esfuerzos de grandes personas de diversos orígenes. Creemos que las grandes ideas pueden provenir de cualquier lugar: nos esforzamos por fomentar una cultura inclusiva basada en la diversidad de pensamientos y en el respeto mutuo. Lideramos con inclusión y capacitamos a los miembros de nuestro equipo para que trabajen de la mejor manera y manifiesten su auténtica personalidad.

Las personas apasionadas que quieren marcar la diferencia impulsan nuestra cultura: los miembros de nuestro equipo se basan en la integridad, tienen una sólida capacidad para aprender, la energía para hacer las cosas, y aportan experiências diversas del mundo real para ayudarnos a pensar de nuevas maneras. Invertimos activamente en los miembros de nuestro equipo para apoyar su crecimiento a largo plazo y así poder continuar avanzando en nuestra misión y alcanzar su máximo potencial.

Únase a un equipo comprometido a dar grandes pasos hacia delante para una comunidad global de profesionales de atención médica y sus pacientes. Juntos, avancemos en el mundo de la atención mínimamente invasiva.
- Handle first level calls and service requests from corporate office, field based, and remote office employees, contractors, and consultants
- Create and dispatch work orders within the Service Management System
- Resolve customer issues in a timely fashion and escalate issues to other IT employees or groups as necessary
- Use various software tools to remotely troubleshoot customer issues
- Properly document steps taken leading to resolution or escalation of work orders
- Setup, manage, configure, and disable network accounts in the Account Management System
- Learn, implement, and follow procedures as prescribed by department operating documentation and standards
- Learn, update, and revise knowledge of company, department, and team procedures and policies
- Verify knowledge base articles and update as needed for incorrect or missing information
- Properly track IT equipment as assigned to customers in the Service Management System

**Qualifications**:
**Skill/Job Requirements**:

- Bachelor’s degree or equivalent education and experience desired
- Proficiency in both oral and written English is a requirement
- At least two years of experience supporting a Windows domain environment desired
- Relevant certifications such as various MCITP, Security+, A+, and ITIL preferred
- Strong customer service skills and experience required
- Previous experience in a service desk environment desired
- Must be able to work independently and self-directed, as well as within a team
- Must have excellent organizational, verbal, and written communication skills
- Occasional weekend and non-business hour support may be required
- This is a contract to permanent position with primary work responsibilities taking place during normal business hours

**Additional Information**:
Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables.

**Shift **:Day

**Travel **:None

Travel Requirements:None Shift:Day

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