Customer Service Representative
hace 1 mes
**Hello Future Nomad**
At mydigitalnomads, we pride ourselves on being a dynamic global collective. Our team spans across continents, each member bringing their distinct expertise. We seamlessly connect businesses seeking a global edge with the vast world of digital nomads and remote professionals.
**The Role at a Glance**:
As a Customer Success Agent, you'll be dealing directly with our clients customers, ensuring they have a exceptional experience.
This role demands a blend of technical know-how, impeccable communication skills, attention to detail and a knack for problem-solving.
**Core Responsibilities**:
- Be the go-to person for a diverse clientele.
- Ensure top-tier customer service across all communication avenues.
- Clearly grasp and convey customer concerns.
- Consistently hit or exceed set KPIs and targets.
- Build and nurture strong professional relationships internally and externally.
- Address customer feedback with genuine understanding and professionalism.
- Keep customers in the loop throughout the resolution journey.
- Use structured troubleshooting methods and technical know-how to tackle customer issues.
- Dive deep into and resolve complex inquiries.
- Promptly escalate issues that need additional attention.
- Regularly sync with line managers and team peers.
- Spot and report recurring customer queries and quality concerns.
- Advocate for training needs when spotted.
**Secondary Responsibilities**:
- Dedicate yourself to continuous professional development and skill enhancement.
Essential Experience & Qualifications:
- This is where we're particularly picky because we're looking for the best_
- Solid experience in a contact centre environment. We're after seasoned pros.
- Proven ability to excel in a fast-paced setting.
- Impeccable command over English, both spoken and written. If you're multilingual, that's a big bonus
**Conditions**:
Role Type : Digital Nomad, Fully Remote
Contract Type : Contractor / Freelancer (Not Direct Cyprus Hire)
Rate Type : Day Rate
Working Days : 5 Days per week on offer (5 from any 7)
Working Hours : Based on identified needs, flexible
Wellbeing Allowance : Yes
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: $800.00 - $1,150.00 al día
Horario:
- Incluye fines de semana
- Turno de 8 horas
Prestaciones:
- Apoyo para estudios
- Vacaciones adicionales o permisos con goce de sueldo
Tipos de compensaciones:
- Bono trimestral
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto
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