Service and Continuity Regional Manager

hace 3 semanas

Ciudad de México Temenos A tiempo completo

**ABOUT TEMENOS**

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.

We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

**THE ROLE**

The Cloud Availability and Service Continuity Manager is responsible for the establishment and ongoing management of the availability, continuity and disaster recovery processes and practices. Periodical testing of plans together with client involvement, quite adherence to contractual obligations and minimize instances, severity and resolution time for availability incidents. In addition to, Client Satisfaction (measured as part of the annual service review) and Team Satisfaction (measured through annual performance appraisal and 360 feedback).

**OPPORTUNITIES**
- You will assume overall responsibility for co-ordinating DR testing and governance within the Americas regions (North America + South America) for all cloud hosted clients.
- You will define and put in place a scalable BIAs / BCPs/ DRPs aligned with group policies. Develop Service Continuity test strategy and framework aligned to internal policies, contractual requirements and industry standards.
- You will develop a test schedule based on factors such as client contractual requirements, service criticality and test complexity/maturity.
- You will ensure that all Cloud meet availability target levels / SLAs and contractual requirements by monitoring Cloud IT availability levels and other SLA parameters, comparing actual levels against targets and addressingidentified gaps. Ensure that availability and SLA related incidents and problems are addressed
- You will provide requirements to ensure that new or modified Cloud services will meet required availability targets
- You will ensure that new or modified Cloud services follow availability/continuity tests and plans after major client business changes
- You will produce and maintain an Availability Plan which prioritizes and proactively plans availability improvements. Contribute to global availability plans
- You will ensure the creation, maintenance, and use of an Availability Management System
- You will assessse the availability impact of new change requests and participates in the Change Advisory Board (CAB) as needed

**SKILLS**
- You should have professional work experience in related fields (business continuity, disaster recovery, availability management)
- You should have strong project management skills (PMP or PMI equivalent is a plus)
- You should have a good understanding of cloud technologies in the financial software industry.
- You should have proven experience of working to ISO 22301:2012 and operational Availability and Service Continuity Management processes.
- You should have knowledge and experience in an ITIL process-based organization
- You should have proven financial services experience of defining IT test standards / strategies, implementing test frameworks and facilitating testing.
- You should have experience maintaining agile service continuity strategies during fast-paced service changes and fast customer growth.
- You should have ability to collaborate with business, operational and technology leaders to obtain consensus and support.
- You should have ability to understand and help technology teams design processes to meet RTO and RPO to support client recovery requirements.

**VALUES**
- ** Care** about people and cloud needs
- ** Commit** to all assigned duties
- ** Collaborate** with all the Cloud Team
- ** Challenge** and growth yourself working with dynamic teams.

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