Service Desk Analyst

hace 1 semana

Monterrey, México GM Financial A tiempo completo

Overview:
**Join our Team**

Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a
**Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with an interest on supporting customers, a positive can-do attitude and willingness to learn. This role interacts with diverse IT Areas so it’s a great opportunity to develop your career within the IT Department and a global company.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. Our Purpose: To fulfill dreams of personal mobility.

**Location**: Monterrey, N.L.

**Reports to**: Service Desk Team Lead

**What we Offer**:

- Life & Health Insurance
- Savings Funds
- Pension Plan
- Above the law benefits
- Career plans and internal opportunities.

**Responsibilities**:
**What you will be doing**
- Provide timely, first call resolution to technical support issues while following company standards and knowledge articles.
- Identify, troubleshoot, and resolve any pc hardware, software, or network failures within the GM Financial enterprise using chat, voice, self-service, and remote-control techniques.
- Training users to take advantage of automated and self-service capabilities.
- Escalate incidents to Senior Service Desk Analysts or third tier support.
- Provide accurate and updated information on incidents assigned to the Service Desk until the reported incidents are resolved.
- Maintain a high degree of customer service for all support requests.
- Record support incidents and requests in the ServiceNow management system, monitor and manage the Service Desk ticket queue and document solutions using our knowledge management system.
- Maintain updated knowledge on computer hardware and software.
- Perform special projects as assigned/required.

Qualifications:
**What you need**:

- Bachelor’s degree or completion diploma.
- Experience in an end user support environment (Physical or Remote) is a plus.
- Experience as an agent for customer service campaigns or remote support is a plus.
- Proficient in the English (capable of business conversations).
- Knowledge of PC hardware and software.
- Support-level knowledge of the Windows desktop Operating Systems.

Capable of working under a flexible schedule including extended business hours, weekends, and holidays (This role supports North America so flexibility on national holidays may be required).

LI-ED1

Disclaimer: Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

  • Service Desk Analyst

    hace 3 semanas

    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L._ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 18K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a...

  • Service Desk Analyst

    hace 3 semanas

    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 19K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About...

  • Service Desk Analyst

    hace 2 meses

    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L._ - Status: Full-time with Benefits_ - Shift: Within 4AM to 9PM - Weekends between 9AM to 7PM - shift to be determined_ - Hours per Week: 42.5_ - Salary: 17K - 18K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a...

  • Service Desk Analyst

    hace 2 semanas

    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Work Location: Monterrey, N.L - ONSITE_ - Status: Full-time with Benefits_ - Shift: 4:00AM to 1:00PM_ - Salary: 15K - 16K MXN monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider (MSP) was founded to empower...

  • Service Desk Analyst

    hace 5 días

    Monterrey, Nuevo León, México DYOPATH A tiempo completo

    Title: Service Desk Analyst - Level - Work Location: Monterrey, N.L - ONSITE_ Status: Fulltime with Benefits_ Shift: 4:00AM to 1:00PM_ Salary: 15K 19K MXN monthly depending on experience_ Require: _ Bilingual Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations...

  • Service Desk Analyst

    hace 5 días

    Monterrey, Nuevo León, México DYOPATH A tiempo completo

    Title: Service Desk Analyst Work Location: Monterrey, N.L ONSITE_ Status: Fulltime with Benefits_ Shift: Within 4AM to 9PM Weekends between 9AM to 7PM shift to be determined_ Hours per Week: 42.5_ Salary: 17K 19K MXN monthly depending on experience_ Require: _ Bilingual Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading...

  • Service Desk Analyst

    hace 2 meses

    Monterrey, México GM Financial A tiempo completo

    Overview: **Join our Team!** Our Service Desk Team provides first level support through taking calls, handling incidents and requests using ServiceNow, in this entry level role as a **Service Desk Agent** you will be responsible for supporting internal customers who are experiencing software or hardware related issues. We are looking for individuals with...

  • Service Desk Associate

    hace 2 meses

    Monterrey, México DYOPATH A tiempo completo

    Title: Service Desk Associate - Work Location: Monterrey, N.L_ - Status: Full-time with Benefits_ - Shift: Available to work ALL SHIFTS_ - Hours per Week: 40-45 hours_ - Salary: 12K - 14K monthly depending on experience_ - Require: _ - Bilingual - Advanced English speaking/written skills_ Job Summary: About Us: DYOPATH, a leading Managed Service Provider...

  • Service Desk Analyst

    hace 4 semanas

    Monterrey, México uptalent sa de cv A tiempo completo

    **Service Desk Analyst - Portuguese** Workplace: San Nicolás de los Garza, MTY **Requirements**: - Education: Lic. or Engineer. Technical Career or Baccalaureate - Able to maintain a fluent conversation in Portuguese and English level Intermediate-Advanced to Advanced Mandatory experience: - Minimum 3 years of experience in customer service or service...

  • Service Desk Analyst

    hace 5 días

    Monterrey, Nuevo León, México Infosys Mexico A tiempo completo

    Job description Position Summary : Executes transactions as per prescribed timelinesPerforms Initial troubleshooting to identify root cause and provides resolution to customerReviews ,validates inputs from process executives and assist them to execute transactions without errorsProvides remote assistance to End Users (phone, email, chat and other...

  • Service Desk Analyst Ii

    hace 3 semanas

    Monterrey, México DYOPATH A tiempo completo

    DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...

  • Analista Service Desk

    hace 2 semanas

    Monterrey, México Open Service A tiempo completo

    Somos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales. Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como: **Analista de Service Desk** - **Disponibilidad**_ de Lunes a Viernes. - **Experiência**_ - De 6 a 1...

  • Service Desk Level 1 Analyst

    hace 2 semanas

    Monterrey, México DYOPATH A tiempo completo

    DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates five years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As an ambassador to Cover Desk...

  • Bilingual Customer Service Representative

    hace 3 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates five years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As an ambassador to Cover Desk...

  • Service Desk

    hace 4 semanas

    Monterrey, México iKraft Solutions A tiempo completo

    We are looking for a customer service oriented **Service Desk** specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the...

  • Service Desk Analyst

    hace 5 días

    Monterrey, Nuevo León, México GM Financial A tiempo completo

    Overview:Join our teamTheLocation: Monterrey, N.L.Schedule Flexibility:Capable of working under a flexible schedule including extended business hours, weekends and holidays (This role supports North America so flexibility on national holidays may be required).Responsibilities: Provide timely, first call resolution to technical support issues while following...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Bilingual Customer Service Representative

    hace 3 días

    Monterrey, México Cover Desk A tiempo completo

    **ABOUT COVER DESK**: - Cover Desk celebrates six years in the industry of helping virtual assistants’ pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico._ **JOB SCOPE**: - As a virtual assistant to Cover...

  • Service Desk Level 2 Analyst

    hace 4 semanas

    Monterrey, México DYOPATH A tiempo completo

    DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...