Mortgage Customer Specialist

hace 2 semanas


Ciudad de México Firstsource Healthcare A tiempo completo

**DETAILS**:
Field incoming calls in a timely manner throughout shift

Identify customer questions, complaints, concerns, and overall needs

Provide sufficient answers and solutions to all customer queries

Handle customer complaints respectfully and professionally

Redirect customers to appropriate departments and teams when appropriate

Follow up with callers on complaint/question status, ensure resolution

Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction

Follow all communication procedures, policies, and guidelines during every customer interaction

Perform duties and responsibilities with our customers' satisfaction as your number one priority

**REQUIREMENTS**:
High school diploma or equivalent (GED) required

One year minimum call center experience required

**EXPERIENCE & ABILITIES**:
Helpful, friendly customer service experience is required

Able to talk on the phone and navigate a computer at the same time

Able to read notes within the computer system to answer questions

Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly

Sourcepoint participates in E-Verify and we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s I-9 to confirm work authorization.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.



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