Index Client Service Specialist

hace 6 días

Saltillo, México Movimiento Congruencia A tiempo completo

Área/Departamento:
Servicio a Cliente- Grado de estudios necesario:
Profesional- Tipo de empleo:
Tiempo CompletoUbicación:
San Pedro Garza GarcíaNuevo LeónObjetivo y actividades del puesto:
Your team responsibilities
- The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on MSCI’s benchmark products. The Index CS Specialist will strive to become a product and client type expert within the CS group. He/ she will work closely with account managers to develop and maintain client relationships and will be dedicated to specific client accounts.
- What we offer you
- At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
- Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
- Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
- You’ll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our ‘Here For You’ Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities
- Key contributor to growth by achieving high client retention rates and increasing productivity
- Understand clients’ investment process, needs and use cases to provide premium service to assigned accounts.
- Develop an in-depth knowledge of the benchmark data processing within each team of the covered clients
- Gather information on how competitors’ data flows within the various teams of assigned clients
- Contribute to the account management function by ensuring relevant product and Research information is shared with clients
- Responsible for delivering client education and product training
- Answer detailed client inquiries about MSCI products and methodology
- Provide thought-leadership by sharing best practices within the client community, and leading workshops and seminars
- Work closely with account managers and sales support teams during product implementation and on boarding of new clients.

Experiência:
Your skills and experience that will help you excel
- Undergraduate degree in finance, economics, statistics, mathematics, or similar field.
- Excellent English communication skills (verbal and written).
- CFA, MBA or equivalent degrees is a plus.
- Minimum of 3 years’ experience in Financial Services.
- Deep understanding of international financial institutions and global financial markets.
- Strong analytic, quantitative, and problem-solving skills.
- A self-starter and highly motivated, ability to work individually and within a team.

How we’ll support you
- Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You’ll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
- We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
- As a new joiner you’ll be enrolled on our Global Orientation interactive learning experience to set you up for success.
- At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
- We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

About MSCI
- MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze

  • Customer Service Specialist

    hace 4 semanas

    Saltillo, México Workplace Options A tiempo completo

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • IT Service Desk Support Specialist

    hace 4 semanas

    Saltillo, México Prodensa A tiempo completo

    Empresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas. IT Service Desk Support Specialist **Requisitos**: Licenciatura/ Ingeniería terminada con Título / Cédula (NO CARTA PASANTE) Inglés Intermedio avanzado (INDISPENSABLE) **Requisitos y conocimientos necesarios**: 2 años de...

  • IT Service Desk Support Specialist

    hace 4 semanas

    Saltillo, México Prodensa A tiempo completo

    Empresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas. IT Service Desk Support Specialist **Requisitos**: Licenciatura/ Ingeniería terminada con Título / Cédula (NO CARTA PASANTE) Inglés Intermedio avanzado (INDISPENSABLE) **Requisitos y conocimientos necesarios**: 2 años de...

  • Customer Service Specialist

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Workplace Options A tiempo completo

    Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver...

  • Operations Service Specialist

    hace 4 semanas

    Saltillo, México SAP A tiempo completo

    **We help the world run better** **What you’ll do** SAP Enterprise Cloud Services is a public and private cloud managed services provider. Within SAP Enterprise Cloud Services Technical Operations Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day to...

  • IT Service Desk Support Specialist

    hace 4 semanas

    Saltillo, México Grupo Prodensa A tiempo completo

    Empresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas. **IT Service Desk Support Specialist** **Requisitos**: - Licenciatura/ Ingeniería terminada con Título / Cédula (NO CARTA PASANTE) - Inglés Intermedio avanzado (INDISPENSABLE) Requisitos y conocimientos necesarios: - 2 años de...

  • Operations Service Specialist

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México SAP A tiempo completo

    We help the world run betterWhat you'll doSAP Enterprise Cloud Services is a public and private cloud managed services provider. Within SAP Enterprise Cloud Services Technical Operations Server Management unit is responsible for 24x7 infrastructure support and services along with adopting the newer technology and automation to ease the day to day...

  • Service Management Specialist

    hace 4 semanas

    Saltillo, México BT A tiempo completo

    TITLE **Service Management Specialist** Location: Mexico City **About BT**: BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the...

  • Service Management Specialist

    hace 3 semanas

    Saltillo, México Emprego MX A tiempo completo

    TITLE **Service Management Specialist** **Location: Mexico City (CDMX)** **About BT**: BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in...

  • Service Management Specialist

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México BT A tiempo completo

    TITLE Service Management SpecialistLocation: Mexico CityAbout BT:BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work...

  • Service Desk Soporte Técnico Jr

    hace 3 semanas

    Saltillo, México Open Service A tiempo completo

    Por crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario Rotativo Turno matutino 7:00 am a 4:00 pm (presencial) Turno Vespertino de 1:00 pm a 10:00 pm(Home Office) Nocturno de 10:00pm a 7:00 am(Home Office) Turno Vespertino, Nocturno y fin de semana Home Office los descansos son...

  • Service & Client Coordinator

    hace 2 semanas

    Saltillo, México SKIDATA A tiempo completo

    **Job Title**:Service & Client Coordinator **Department**:Service (Customer Support) **Reports to**:Customer Support Manager SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Headquartered...

  • Client Experiences Travel Specialist

    hace 4 semanas

    Saltillo, México Steelcase A tiempo completo

    We are hiring a ** Client Experiences Travel Specialist **toexecute all travel logistics for the North America strategic client experiences. Your role is to take broad, strategic objectives and translate them into a white glove travel experience via air, train, and ground transportation. **What You Will Be Doing** You will function as lead contact for such...

  • Service Desk Soporte Técnico Jr

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Open Service A tiempo completo

    Por crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario Rotativo Turno matutino 7:00 am a 4:00 pm (presencial)Turno Vespertino de 1:00 pm a 10:00 pm(Home Office)Nocturno de 10:00pm a 7:00 am(Home Office) Turno Vespertino, Nocturno y fin de semana Home Office los descansos son dos...

  • Analista de Service Desk

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Open Service A tiempo completo

    Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de la InformaciónAnalista de Service DeskHorario: Diurno de 7 am a 7 pmUbicación: Oficina en BOULEVARD DIAZ ORDAZ KM 335.5 S/N SAN PEDRO GARZA GARCIASueldo: $10,500 pesos mensuales ($9,700 libres más...

  • Quality Solutions Specialist

    hace 4 semanas

    Saltillo, México Steelcase A tiempo completo

    We are hiring a **Quality Solutions Specialist** who will be part of the Customer Experience organization at Steelcase. Responsibilities are based on creating a positive customer service by providing a complex technical advice, after thorough investigation, on quality, warranty and freight claims. **Performed activities**: - Interviews customers to clearly...

  • Planning Specialist

    hace 3 semanas

    Saltillo, México Steelcase A tiempo completo

    **Planning Specialist** We are hiring a ** Planning Specialist** to analyze fabric requirements and place purchase orders with suppliers in North America. Plans the sequenced production and delivery of fabric. May expedite orders as necessary to meet customer demand, schedule deadline or department priorities. Communicates and updates order status such as...

  • Service & Client Coordinator - Administrator

    hace 3 semanas

    Saltillo, México SKIDATA A tiempo completo

    **Job Title**:Service & Client Coordinator - Administrator **Department**:Service (Customer Support) **Reports to**:Customer Support Manager SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world....

  • Quality Solutions Specialist

    hace 2 semanas

    Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo

    We are hiring a Quality Solutions Specialist who will be part of the Customer Experience organization at Steelcase. Responsibilities are based on creating a positive customer service by providing a complex technical advice, after thorough investigation, on quality, warranty and freight claims.Performed activities: Interviews customers to clearly define...

  • IT Service Desk Support Specialist

    hace 3 semanas

    Saltillo, México Prodensa A tiempo completo

    Empresa líder mundial de giro automotriz se encuentra en búsqueda de profesionales para el área de sistemas. **Requisitos**: Licenciatura/ Ingeniería terminada con Título / Cédula Inglés Intermedio avanzado (INDISPENSABLE) - 2 años de experiência. - Sistemas operativos basados en Windows, aplicaciones de Microsoft Office y otros paquetes de...