Service Desk Analyst
hace 3 semanas
As a Service Desk Analyst you will provide daily technical support to employees for a range of hardware and software related systems. You will respond to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. You will also provide resolution of users’ problems, queries or complaints, support hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. You will report to the Service Desk manager in charge.
**Main Responsibilities.**
- Provide support to end-users on a variety of issues. Resolve technical problems.
- Troubleshoot a range of user problems including PC hardware/software/LAN and voice network.
- Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups or with vendors to resolve problems.
- Installing, and upgrading PC components and software and planning for/responding to service outages and other problems.
- Train users on use of new technology and software.
**Qualifications.**
- Degree in Computer Science, Engineering, or related IT discipline.
- 1 to 3 years of Service desk experience.
- Experience with: Salesforce, Avaya and Big Fix.
- English intermediate skills.
Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.
**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.**
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
**About us**:
PPG: WE PROTECT AND BEAUTIFY THE WORLD
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
Benefits will be discussed with you by your recruiter during the hiring process.
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