Customer Service Specialist
hace 2 semanas
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**Responsibilities and authority**:
- Main point of contact between customer and TE
- Responds to customer inquiries in timely manner (RMA, status, delivery, etc.), resolves production scheduling and shipping or invoicing problems, supports liability determination, with the support of cross functional teams.
- Demonstrate proactiveness and TE values (Accountability, Teamwork, Innovation and Integrity) following Standard Work and Company´s objectives to assure Extraordinary Customer Experience.
- Assist in relevant management roles, to demonstrate leadership as it applies to their responsibilities in Integrated Supply Chain.
- Interact with Company´s customers and / or representatives of the pre-sale or post-sale service function.
- Ensure the follow-up of on time shipments for customers and leading Customer Expedite requests.
- Follow the escalation process established for critical issues.
- Execute and monitor full Order Bank process.
- Review and track past dues.
- Follow up actions to achieve Key Performance Indicators
- Review, follow up and control of the customers portals (daily including weekends).
- Channels customers complaints, requests and claims.
- Investigates and solves customers complaints.
- Follow up and ensures shipments on requested dates.
- Process manual ASN´s through J-Com portal for expedited shipments.
- Process expedites shipments through XPO portal
- Responds to internal and external customer inquiries in a timely manner.
- Demonstrate proactiveness and TE values (Accountability, Teamwork, Innovation and Integrity) following Standard Work and Company´s objectives to assure Extraordinary Customer Experience.
- Ensure the follow-up of returnable dunnage in transit from Customers to TE Plants using the available tools (SAP and Customer portals).
- Follow the escalation process established for critical issues.
- Channels customers’ complaints, requests, and claims regarding returnable dunnage
**What your background should look like**:
- **Education**:Bacherlor's degree related to the position.
- **Experience**:2 years of experience as Customer Service or related.
- **Desirable experience and knowledges of the Automotive industry.**:
- **English**: Advanced.
**General information**:
- Type of role: #LI-Hybrid
- Travel: Less than 10%.
- Location: Hermosillo, Sonora.
**Competencies**:
- Values: Integrity, Accountability, Teamwork, Innovation
-
Customer Support Specialist
hace 6 días
Hermosillo, México Listen Trust A tiempo completo**Job Opening: Customer Support Specialist** Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where problem-solving skills are essential? If so, we have an exciting opportunity for you! **Position**: Customer Support Specialist **Location**: Hermosillo, Sonora **Job Type**: Full-time **About the...
-
Customer Service Specialist Ii
hace 3 semanas
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist Ii
hace 5 días
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Agent
hace 6 días
Hermosillo, México Intugo A tiempo completo**International company looking for talent to join our team!** Their mission is to connect brands to their customers and customers to the solutions they need by delivering compelling experiences. They facilitate connections through world-class customer experience management (CXM) and business process outsourcing (BPO). They deliver different services:...
-
Customer Service
hace 5 días
Hermosillo, México Intugo Call Center A tiempo completoCUSTOMER SERVICE HERMOSILLO Hablar ingles (avanzado)con experiência de 1 año Disponibilidad de horario Experiência previa en atención al cliente Ofrecemos: sueldo mensual desde $15000 Ingreso semanal Vales de despensa Prestaciones de ley Dos días de descanso Tipo de puesto: Tiempo completo Salario: $15,000.00 - $17,000.00 al mes Horario: - Turno...
-
Customer Service
hace 2 semanas
Hermosillo, México Agencia de reclutamiento TRES R A tiempo completo**Vacante para la empresa Agencia de reclutamiento TRES R en Hermosillo, Sonora**: **Customer Service** **Oferta laboral**: Sueldo base + Bono de puntualidad y asistencia Prestaciones de Ley **Jornada laboral**: 45 hrs semanales de lunes a domingo Con 2 días de descanso semanal **Perfil**: Secundaria o Bachillerato Manejo básico de PC Inglés...
-
Customer Service Specialist Ii
hace 1 día
Hermosillo, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service
hace 3 días
Hermosillo, México Intugo A tiempo completo**International company looking for talent to join our team!** Schedule: - Monday - Friday - 7:00AM - 4:30PM Qualifications: - Strong verbal and written communication skills - Ability to work well with others in a fast-paced environment - Outstanding dialogue and active listening skills - Positive attitude and strong phone presence - Follow defined...
-
Customer Care Agent
hace 5 días
Hermosillo, México TalentBridge Solutions A tiempo completo**Position Overview**: As a Customer Support Specialist, you will be responsible for handling inquiries from our customers. This is an on-site position with a weekly salary of $4,000 having either Saturday or Sunday off. **Qualifications**: - Intermediate to advanced proficiency in English - Preferably 1+ years of experience in a similar customer service...
-
Customer Service Bilingue
hace 2 semanas
Hermosillo, México Intugo - The Results Company A tiempo completoEl puesto de Auto CSR requiere una persona dinámica y orientada a los detalles responsable de comunicarse con los consumidores y los clientes y concesionarios. Salario: $7,800.00 - $10,179.00 al mes Horario: - Turno vespertino Tipos de compensaciones: - Bono de puntualidad - Bono mensual Experiência: - Customer Service: 1 año (Deseable) Idioma: -...
-
Partime Customer Service
hace 5 días
Hermosillo, México Intugo Call Center A tiempo completo**International company looking for talent to join our team!** **Profile**: - Strong verbal and written communication skills - Ability to work well with others in a fast-paced environment - Outstanding dialogue and active listening skills - Positive attitude and strong phone presence - Follow defined business processes within company and sponsor...
-
Bilingual Customer Service
hace 2 semanas
Hermosillo, México Intugo A tiempo completo**International company looking for talent to join our team!** The auto csr position requires a dynamic and detail oriented individual responsible for communicating with consumers and dealer-clients. Schedule: - Monday - Friday - 7:00AM - 4:30PM Qualifications: - Strong verbal and written communication skills - Ability to work well with others in a...
-
Customer Service Rep Us Auto Dealership >>105
hace 1 semana
Hermosillo, México BrightDrop Virtual Assistants, LLC A tiempo completoWe are currently hiring new team members in Mexico for a customer service solution for Auto Dealerships in the United States. We currently have 30+ agents working from home for them, so we know it's a very stable position. Our client provides customer retention solutions for the automobile industry including Manufacturers and dealerships in the US. Some of...
-
Customer Service
hace 1 semana
Hermosillo, México Intugo A tiempo completo**International company looking for talent to join our team!** **Profile**: - Strong verbal and written communication skills - Ability to work well with others in a fast-paced environment - Outstanding dialogue and active listening skills - Positive attitude and strong phone presence - Follow defined business processes within company and sponsor...
-
Customer Service Agent Call Center
hace 6 días
Hermosillo, México 4,000 SEMANALES A tiempo completo**Vacante para la empresa 4,000 SEMANALES en Hermosillo, Sonora**: **¿Cuentas con un buen nível de inglés?** **¡Esta vacante es para ti!** TENEMOS PRESTACIONES DE LEY BONO DE PUNTUALIDAD Y DE ASISTENCIA **Perfil**: - NIVEL AVANZADO DE INGLÉS O CONVERSACIONAL - BACHILLERATO TRUNCO - MANEJO BASICO DE PC - TENER DISPONIBILIDAD DE HORARIO **SE...
-
Customer Service Agent Call Center
hace 7 días
Hermosillo, México 4,000 SEMANALES A tiempo completo**Vacante para la empresa 4,000 SEMANALES en Hermosillo, Sonora**: ¿Cuentas con un buen nível de inglés? ¡Esta vacante es para ti! TENEMOS PRESTACIONES DE LEY BONO DE PUNTUALIDAD Y DE ASISTENCIA **Perfil**: - NIVEL AVANZADO DE INGLÉS O CONVERSACIONAL - BACHILLERATO TRUNCO - MANEJO BASICO DE PC - TENER DISPONIBILIDAD DE HORARIO SE CONTRATA DE FORMA...
-
Bilingual Customer Service Agent
hace 6 días
Hermosillo, México 3r A tiempo completo**Vacante para la empresa 3r en Guerrero -Hermosillo, Sonora**: CONTRATACION INMEDIATA **Actividad**: Atender llamadas de clientes que requieran algún tipo de asistencia vehicular, a través de una atención personalizada y logrando una experiência excepcional en cada llamada. Pago semanal **$4000** APOYO DE TRANSPORTE COMEDOR PRESTACIONES DE...
-
Customer Service
hace 3 días
Hermosillo, México Profit & Talent A tiempo completoDescripción **Importante empresa del giro minero solicita**: Cosummer Service/Servicio al cliente, con ubicación en Hermosillo, Sonora, México **Objetivo**: Responsable del procesamiento de órdenes, requisiciones de muestras y atención/asistencia a clientes, representantes de ventas, agentes y distribuidores. **Responsabilidades**: Coordinar...
-
Par Time Customer Service
hace 5 días
Hermosillo, México Intugo Call Center A tiempo completo**International company looking for talent to join our team!** **Profile**: - Strong verbal and written communication skills - Ability to work well with others in a fast-paced environment - Outstanding dialogue and active listening skills - Positive attitude and strong phone presence - Follow defined business processes within company and sponsor...
-
Digital Marketing Specialist
hace 3 días
Hermosillo, México Intugo A tiempo completoIntugo business partner is looking for a full time Search Engine Optimization (SEO) Specialist to join our team. The SEO Specialist primary goal will be to maximize the volume of inbound organic traffic for our portfolio of law firm clients. The SEO Specialist is responsible for reviewing website analytics data and adjusting campaigns, completing...
