Jefe Customer Journey
hace 4 semanas
**Descripción empresa**:
El Puerto de Liverpool es la empresa líder en tiendas departamentales en México. CON MÁS DE 170 AÑOS EN EL MERCADO, nos dedicamos a facilitar la selección de productos y brindarles el mejor servicio a las familias mexicanas, esperando superar las expectativas de calidad, moda, valor y atención dentro de un ambiente agradable.
**Contamos con cinco unidades de negocio**: Tiendas Liverpool, Tiendas Suburbia, Centros Comerciales Galerías, Boutiques y Negocios Financieros, componiendo una empresa sólida, que ofrece a sus colaboradores estabilidad financiera y el orgullo de pertenecer a una EMPRESA 100% MEXICANA.
NUESTRA MISIÓN ES SERVIR AL CLIENTE EN TODO LUGAR, TODOS LOS DÍAS, TODA LA VIDA, nuestra visión es ser la mejor opción en servicio, surtido y valor. Nuestros valores nos guían hacia el trabajo en equipo, productividad, innovación e integridad.
**Misión del cargo**:
Tenemos un gran reto en nuestra área de Customer Experience para las personas que les apasione la implementación de campañas para clientes
**Funciones del cargo**:
- Implementar las iniciativas basadas en la estrategia de Negocios Financieros
- Coordinar esfuerzos con las diferentes áreas de operación para identificar mejoras operativas
- Asegurar la correcta operación de la experiência a cliente de los diferentes Journeys
- Implementar y operar la experiência integral de comunicación y personalización por los diferentes canales de interacción con cliente
**Lugar de trabajo**: Santa Fe
**Decide el horario que mejor se adapte a tus necesidades**:
Contamos con horario híbrido, una parte de tu día trabajarás en el Corporativo y por la tarde de manera remota:
**Lunes a Jueves**: corporativo 7:00 a 13:00 hrs. / remoto 16:00 a 18:00 hrs. / Viernes: corporativo 7:00 a 13:00 hrs.
Lunes a Jueves corporativo 8:00 a 14:00 hrs. / remoto 16:00 a 18:00 hrs. / Viernes: corporativo 8:00 a 14:00 hrs.
Lunes a Jueves corporativo 9:00 a 14:30 hrs. / remoto 16:00 a 18:30 hrs. / Viernes: corporativo 9:00 a 14:30 hrs.
Contamos con servicio de transporte que se desplaza a diferentes rutas dentro de la CDMX y EDOMEX. (Sujeto a disponibilidad)
Te invitamos a vivir la experiência
**Requisitos**:
+3 años de experiência con Salesforce Marketing Cloud
Conocimiento de Salesforce Interaction Studio
Segmentación y diagnóstico con SQL
Experiência en gestión de portafolio de cliente
Ingeniería en Negocios, Actuaría, Mercadotécnica o a fín
**Condiciones Oferta**:
**Beneficios**:
Somos una empresa innovadora y en constante evolución y sabemos la importancia de transformar a nuestros negocios a través de nuestros colaboradores.
Los colaboradores son el eje central de nuestra cultura y buscamos brindar un lugar atractivo para trabajar, en el cual, la inclusión, calidad de vida y bienestar son fundamentales para su desarrollo profesional.
La diversidad es vista y vivida como parte del éxito.
Trabajamos todos los días para tener un ambiente de constante aprendizaje y retos profesionales e Incentivamos al colaborador a ser dueño de su carrera profesional.
Brindamos programas de desarrollo constantes para habilidades blandas y técnicas.
La Universidad Virtual Liverpool (UVL), ofrece la posibilidad de seguir preparándose al estudiar una licenciatura, maestría o perfeccionar el idioma inglés.
Los beneficios por ser parte de nuestra vida (SGMM, utilidades garantizadas, bono por resultados, caja de ahorro, vales de despensa y descuentos especiales).
-
Consultor de Customer Journey
hace 1 mes
Cuajimalpa, México El Puerto de Liverpool (Corporativo) A tiempo completo**Descripción empresa**: El Puerto de Liverpool es la empresa líder en tiendas departamentales en México. CON MÁS DE 170 AÑOS EN EL MERCADO, nos dedicamos a facilitar la selección de productos y brindarles el mejor servicio a las familias mexicanas, esperando superar las expectativas de calidad, moda, valor y atención dentro de un ambiente...
-
Jefatura Customer Journey
hace 1 mes
Cuajimalpa, México El Puerto de Liverpool (Corporativo) A tiempo completo**Descripción empresa**: El Puerto de Liverpool es la empresa líder en tiendas departamentales en México. CON MÁS DE 170 AÑOS EN EL MERCADO, nos dedicamos a facilitar la selección de productos y brindarles el mejor servicio a las familias mexicanas, esperando superar las expectativas de calidad, moda, valor y atención dentro de un ambiente...
-
Senior Business Analyst
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Senior Business Analyst
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Senior Business Analyst
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Business Analyst
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Salesforce Engineer
hace 4 semanas
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-driven capabilities, we are improving the lives of millions of patients around the world. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its...
-
Brand Excellence Lead
hace 4 días
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**Propósito del puesto**: El Brand Excellence Lead es quien lidera la preparación e implementación del proceso de brand planning anual de las marcas core, así como del proceso de lanzamientos de la LOC, en conjunto con los equipos crosfuncionales, maximizando el potencial de cada marca. Este rol garantiza el seguimiento y la medición de los KPIs de cada...
-
Junior Business Analyst
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Web Digital Products Business Analyst
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**_ OBJECTIVES/PURPOSE _** - The Business Analyst is a specialist with experience in digital product development, with a focus on web products. - Able to work independently on tasks with high cross-product complexity. - Analyses and interprets business needs, problems, and opportunities of business processes and leads the development of feature...
-
Software Developer
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Executive Assistant
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Executive Assistant
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Servicenow Business Analyst
hace 4 semanas
Cuajimalpa, México Takeda Pharmaceutical A tiempo completoOBJECTIVES/PURPOSE_ - _ - Ensures business requirements are captured, understood, developed, tested, and delivered to specification - Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements - Represents product stakeholders throughout planning, development, and release processes -...
-
MacOS/iOS L3 Support Engineer
hace 1 semana
Cuajimalpa de Morelos, México Takeda Pharmaceutical A tiempo completoBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
-
Delivery Enablement Lead
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Delivery Enablement Lead
hace 1 mes
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Senior Data Scientist
hace 2 semanas
Cuajimalpa, México ARIAD A tiempo completoAt Takeda, we are guided by our purpose of creating better health for people and a brighter future for the world. Every corporate function plays a role in making sure we — as a Takeda team — can discover and deliver life-transforming treatments, guided by our commitment to patients, our people and the planet. People join Takeda because they share in our...
-
Scrum Masters
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...
-
Data Scientist
hace 1 mes
Cuajimalpa, México Takeda Pharmaceutical A tiempo completo**The Future Begins Here** At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Mexico City has been selected to be home to Takeda’s recently launched Innovation Capability Center thanks to its international...