Administrativo Customer Care

hace 2 meses


Desde casa, México Enviame A tiempo completo

¿Conoces Envíame?
Somos la plataforma y API de envíos más innovadora en Latinoamérica y nuestros sistemas procesan millones de transacciones mensuales de los principales eCommerce de Chile, Colombia, Perú y México.
Nuestro propósito es:
- Crear tecnologías que innovan la logística, explorando más allá de lo imaginable para entregar experiências extraordinarias._
- Tenemos una cultura muy diversa y nos encanta compartir aficiones. Escuchamos las sugerencias de todos y nos arriesgamos a probar metodologías y tecnologías nuevas. Al ser Exploradores, tenemos un profundo sentido de aventura asociado al modo en que realizamos nuestro trabajo. Estamos creando una empresa que sea líder en la industria y que a la vez, sea referente en materias de cultura organizacional y clima laboral.- Te invitamos a vivir la experiência de formar parte de Envíame_

**Funciones del cargo**:
**¿Qué harás?**
- Apoyar a la Gerencia Comercial, específicamente el área de Customer Care, recibiendo y derivando novedades al área/cargo según cada requerimiento. Además, desde un foco administrativo, realiza análisis comparativos y reporta indicadores.**Las principales tareas son**:

- Apoyar en los procesos de levantamiento de casos, junto a la Gerencia de Operaciones relacionados con las novedades, resolviendo dudas, realizando cambios o requerimientos operativos.
- Recibir novedades y, por diversos canales, derivar para encontrar una solución.
- Realizar seguimiento a los casos que han sido derivados.
- Elaborar comparativas en Excel acerca de tarifas de Operadores.

**¿Qué esperamos de ti?**
- Que tengas energía, seguridad, carácter y estilo
- Que te motiven los desafíos y las ganas de aprender.
- Que seas proactivo/a, auto-organizado/a y que te guste trabajar en equipo.
- Que valores el buen ambiente laboral y el trabajo en equipo.
- Que tengas una clara orientación al cliente y sus requerimientos.

**Requerimientos del cargo**:

- Contar con dos años de experiência en el área y funciones indicadas.
- Contar con experiência desde un foco Administrativo en Customer Care.
- Manejo de Excel Intermedio.
- Tener disposición para trabajar en modalidad Contractor (Prestador de servicio internacional).

**Condiciones**:
**¿Qué ofrecemos?**
- Trabajo desde casa (Homeoffice).
- Early Friday (Día viernes salida a las 16:30 hrs).
- El día de tu cumpleaños tienes libre o puedes elegir uno de esa semana.
- Estructura de trabajo horizontal, valoramos la comunicación y abordar situaciones como equipo.
- Espacios de aprendizaje y capacitación mediante la adquisición de experiência constante en este dinámico rubro.
- Apoyo al crecimiento personal y profesional.
- Consideramos importante que tengas tiempo libre con tu familia, amigos, hobbies, etc. Por tanto, tenemos políticas orientadas a regalarle tiempo a nuestros colaboradores.
- Contamos con Telemedicina 24/7, consultas psicológicas ilimitadas, Apps de Meditación, Fitness y asesoría financiera.
- Día libre por fallecimiento de mascota.
- Nos vemos pronto Explorador/a
Mucho éxito**Wellness program**
Enviame offers or subsidies mental and/or physical health activities.

**Paid sick days**
Sick leave is compensated (limits might apply).

**Fitness subsidies**
Enviame offers stipends for sports or fitness programs.

**Informal dress code**
No dress code is enforced.

**Vacation on birthday**
Your birthday counts as an extra day of vacation.

**Remote work policy**:
***

**Locally remote only



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