Customer Service

hace 3 meses


Desde casa, México Caption Media Group A tiempo completo

Are you passionate about delivering exceptional customer service and optimizing processes? We're looking for a bilingual (English/Spanish) Customer Service & Process Optimization Coordinator to join our dynamic, forward-thinking team. This remote role offers an exciting opportunity to work directly with a leading U.S.based company—all from the convenience and comfort of your home. If you have a strong blend of customer service acumen and process optimization expertise, we want to hear from you

**What You'll Do**

**Post-Production Workflow Management**:

- Oversee post-production workflows, ensuring efficiency and strict adherence to deadlines.
- Verify work orders for accuracy before initiating projects.
- Conduct thorough quality control checks to ensure all job components meet company standards.
- Assign and prioritize projects based on departmental workloads, ensuring timely delivery.
- Facilitate cross-departmental communication, keeping everyone informed of priority projects, deadlines, and schedule changes.
- Resolve scheduling conflicts by adjusting timelines in collaboration with all involved parties.
- Ensure all client specifications are met, and final products are delivered on time.

**Process Optimization**:

- Support teams in defining and conceptualizing technology initiatives and information processes, ensuring alignment with business architecture and project management methodologies.
- Identify areas for continuous improvement and implement solutions that drive operational efficiency.

**What We're Looking For**
- Proven experience in customer service management with strong analytical and critical thinking abilities.
- A background in process optimization.
- Familiarity with programming languages like Python is a plus, enabling you to drive continuous improvement initiatives.
- Exceptional organizational skills, with the ability to manage multiple tasks and set priorities in a fast-paced environment.
- Meticulous attention to detail and the ability to perform effectively under pressure.
- Excellent communication and problem-solving skills in both English and Spanish.

**Why Join Us?**
- Work for a forward-thinking, U.S.based company that values innovation and excellence.
- Enjoy the flexibility of working remotely from home, balancing your professional and personal life while contributing to a global team.
- Be part of a collaborative environment where your contributions directly impact our success.
- Benefit from opportunities for professional growth and development within an industry-leading company.

**Ready to Make an Impact?**

Pay: $20,000.00 - $22,000.00 per month

Work Location: Remote



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