Customer Support Specialist Ii

hace 3 semanas

Tlalnepantla, México Uber Freight A tiempo completo

**About the Role**

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
- Secure capacity for loads
- Leverage carrier relationship to influence capacity awards during tight markets
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Rate Quotes
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
- Set-up new Receivers, vendors, and suppliers
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage on-time performance and automation objectives

**Basic Qualifications**
- 1-2 years related experience
- Bachelor’s degree
- Advanced Spanish and English written, oral, and presentation communication skills

**Preferred Qualifications**
- Knowledge of Freight Industry
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
- 1 - 2 Years of customer service experience

**Experience**: Required
- 1 year(s): Experience in international trade and logistics.

**Education**: Required
- Undergraduate Degree or better in International Business or related field

**Licenses & Certifications**: Preferred
- Executive Education

**Skills**: Preferred
- Planning/Organizing
- Data Analysis
- Customer Relationship Management
- Communication
- Business Intelligence
- Bilingual English/Spanish
- Adaptability
- Analytical Skills

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity

**Motivations**: Preferred
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Goal Completion: Inspired to perform well by the completion of tasks
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Customer Service Specialist Ii

    hace 1 mes

    Tlalnepantla, México TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Specialist Ii

    hace 21 horas

    Tlalnepantla, México TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Innovation

    hace 7 horas

    Tlalnepantla, México Ingredion México, S.A. de C.V. A tiempo completo

    The Customer Innovation Confetionery, Jams & Jellies (CI CJ&J) will play a crucial role in providing technical assistance and support to clients in the confectionary, jams, and jellies industry. Acting as a technical liaison, the incumbent will be responsible for effectively managing customer requests and opportunities, organizing customer visits to their...

  • Specialist, Customer Quality Qmdm

    hace 4 semanas

    Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    The Customer Quality group ensures that all quality demands from customers are met by the Company. It translates related Quality demands from customers into procedures, processes and data that are vital to the rest of the organization to deliver on these expectations. The Customer Quality group discusses, challenges, and negotiates with customers to ensure...

  • Specialist I

    hace 1 día

    Tlalnepantla, México IFF Family of Companies A tiempo completo

    Job DescriptionThe Customer Quality group ensures that all quality demands from customers are met by the Company. It translates related Quality demands from customers into procedures, processes and data that are vital to the rest of the organization to deliver on these expectations. The Customer Quality group discusses, challenges, and negotiates with...

  • Customer Service Specialist I

    hace 1 mes

    Tlalnepantla, México TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Customer Service Representative

    hace 5 días

    Tlalnepantla, México Momentive A tiempo completo

    Job Title: Customer Service Representative Summary: In this role you are the prime contact for customer support-related activities and are responsible for providing best-in-class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash...

  • Specialist I

    hace 24 horas

    Tlalnepantla de Baz, México International Flavors & Fragrances A tiempo completo

    Job Description The Customer Quality group ensures that all quality demands from customers are met by the Company. It translates related Quality demands from customers into procedures, processes and data that are vital to the rest of the organization to deliver on these expectations. The Customer Quality group discusses, challenges, and negotiates with...

  • Specialist I

    hace 1 día

    Tlalnepantla de baz, México IFF Family of Companies A tiempo completo

    Job Description The Customer Quality group ensures that all quality demands from customers are met by the Company. It translates related Quality demands from customers into procedures, processes and data that are vital to the rest of the organization to deliver on these expectations. The Customer Quality group discusses, challenges, and negotiates with...

  • Customer Innovation

    hace 4 horas

    Tlalnepantla, México Ingredion México, S.A. de C.V. A tiempo completo

    **KEY FUNCTIONS AND RESPONSIBIITIES** - Act as a technical liaison for selected accounts, providing exemplary customer technical support, strengthening customer relationships, and providing customer experience. - Organize and coordinate visits to customers and visits from customers at Innovation Center Experience, including planning trials, portfolio...

  • Customer Service Representative Temp

    hace 21 horas

    Tlalnepantla, México International Flavors & Fragrances A tiempo completo

    Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. We are now...

  • Customer Service Representative I

    hace 21 horas

    Tlalnepantla, México John Crane A tiempo completo

    Under supervision, perform specialized duties relating to providing effective customer service. **Duties & Responsibilities** - Receive, review and enter sales orders based on customer purchase orders, in accordance with current quality standards. - Relate information to customers in regards to the delivery, pricing and status of their orders. Make...

  • Sr. Material Handler

    hace 4 horas

    Tlalnepantla, México Thermo Fisher Scientific A tiempo completo

    **Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies, or growing...

  • Ejecutivo de Sales Support

    hace 1 mes

    Tlalnepantla, México BTH A tiempo completo

    **Vacante para la empresa BTH en Viveros De Atizapan -Tlalnepantla de Baz, Estado de México**: Importante empresa Freigh Forwarder esta en buscaqueda de su proimo colaboraodr como **Ejecutivo de Sales Support** para la borar en Viveros de Atizapan. **Requisitos**: - De al menos 1 a 2 años de experiência en ventas o customer service, venga de empresas...

  • Sr Mechanical Engineer Gas Seals

    hace 21 horas

    Tlalnepantla, México John Crane A tiempo completo

    This position will report to Team Leader /Sr.Engineer, Gas Seal Support Systems manufacturing locations assigned. The primary focus of this position is Engineering standardization, CAD automation and Engineering tools. In addition to the standardization, resource sharing for Pre-Order and Post Order Engineering during peak load and customized engineering as...

  • Mechanical Engineer Gas Seals

    hace 21 horas

    Tlalnepantla, México John Crane A tiempo completo

    This position will report to Team Leader /Sr.Engineer, Gas Seal Support Systems manufacturing locations assigned. The primary focus of this position is Engineering standardization, CAD automation and Engineering tools. In addition to the standardization, resource sharing for Pre-Order and Post Order Engineering during peak load and customized engineering as...

  • Mechanical Engineer Dgs

    hace 4 horas

    Tlalnepantla, México John Crane A tiempo completo

    This position will report to Team Leader /Sr.Engineer, Gas Seal Support Systems manufacturing locations assigned. The primary focus of this position is Engineering standardization, CAD automation and Engineering tools. In addition to the standardization, resource sharing for Pre-Order and Post Order Engineering during peak load and customized engineering as...

  • Engineer, General Engineering

    hace 1 mes

    Tlalnepantla, México YAZAKI Corporation A tiempo completo

    **Engineer, General Engineering**: **Yazaki es el líder mundial en la investigación, desarrollo y suministro de soluciones de poder y datos de la Industria Automotriz.** Yazaki trabaja con cada una de las armadoras de vehículos más importantes del mundo y siempre nos hemos esforzado por mantener un crecimiento estratégico y estable durante nuestros 83...

  • R&d Scientist Ii Candy La

    hace 4 días

    Tlalnepantla, México Mondelēz International A tiempo completo

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** Working as part of a cross functional team, you deliver the RDQ activities required to complete new product development, portfolio maintenance and/or productivity projects with an emphasis on meeting the desired consumer...

  • Sales Representative- Power Generation Product Sales

    hace 1 mes

    Tlalnepantla, México W.W. Williams Company A tiempo completo

    **_Sales Representative - Power Generation Product Sales_** **_ Emergency standby and/or prime power generation experience REQUIRED_** **Key Responsibilities**: - Territory (Phoenix and Northern Arizona) - Manages customer relationships to achieve sales goals and executing sales plans within an assigned sales territory or account. - Sells company products...