Customer Service Specialist Ii
hace 2 meses
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
**What your background should look like**:
**ACTIVITIES**:
- Provide extraordinary service, attention and experiences to our customers in the Appliance Argentina, Channel and/or Industrial divisions as required in each region where Solution Center Mexico provides support.
- Learn and execute Entrelec Customer Service operations to provide back-up support as required.
- Quote items as required (standard price, volume price, scaled price, MCP price), previously making sure that the item is saleable and quotable for the particular customer, as well as its sales status (use CPR platform and/or Corporate Coding support).
- Follow up on quotations and in particular follow up on MCP requirements, in order to achieve sales and total consumption of the latter within the corresponding fiscal year.
- Enter customer orders in SAP/AS400 (AMPICS) previously verifying that the information in the customer-order is correct in the document received from the customer (E-mail, Word, PDF, Customer Portal).
- Confirm orders and inform customers of possible delivery dates.
- Expediting of items, make expediting request in SAP (using blocks), follow up customer orders with Planning team to seek to deliver goods according to required (customer) dates, in case dates offered do not meet customer need, escalate requests accordingly.
- Follow up on material allocation for invoicing (creation of Delivery number by Planning), contact Warehouse to coordinate shipment and manage information as required (shipment dimensions, delivery/collection times and dates, bill of lading, consolidated shipment data for delivery to customer at their facilities...) and notify customers as appropriate.
- Notify customers as soon as product is ready for pickup as per customer negotiation
**REQUERIMENTS**:
- Bachelor's Degree in International Business, Business Administration, Industrial Engineering, and / or career in the Logistics sector.
- Professional Experience: More than 2 years as Customer Service in the Industry at TE Connectivity.
- Knowledge: General knowledge marketing and distribution of products, logistics, incoterms and customer service.
- Languages: English +80% (required), Portuguese (desirable).
- Software or systems: SAP ERPs and/or AS400, Salesforce, Office [intermediate Excel (formulas, pivot tables)].
**Competencies**:
- Values: Integrity, Accountability, Teamwork, Innovation
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