Customer Service Representative
hace 1 mes
Job Title:
Customer Service Representative
Summary:
In this role you are the prime contact for customer support-related activities and are responsible for providing best-in-class / excellent customer service for external customers and business partners (distribution) by utilizing excellent, in-depth business knowledge; Products knowledge and Order to Cash process
- Closely collaborating with ad hoc departments: SI OP; Logistics; Quality as examples - non-exhaustive list.
Acting as the extended arm of the business (commercial), playing a key role in profitability drive by providing proactive support to sales and customers in perspective of ensuring execution and meeting (exceeding) customers' expectations/ satisfaction.
Responsibilities Include:
Order to Cash
- 3 BU’s -Business Segments designated
- Regional Scope
Efficiently process Order-to-Cash activities from Order Management to Credit & Debit note editions - all order types & customers (EDI; Export for Direct customers & Distributors) Execution as a focus.- Receives, enters, and handles customers' non-conformance / claims and ensures proper feedback is provided: Drive complaints entry accuracy Complaints coding / Coordinators assigned / Complaint description.- Execution of complaint decision: Credit notes / Debit notes / Return of material (coordinate with carriers, customers, warehouse)- Drive complaints resolution: Act as the interface communication flow between Sales, logistic services, and all other support departments
- Finance, Product Stewardship; Trade Compliance; and Quality.- Keep clients informed proactively about claim status and take appropriate actions to maximize Momentive ability to Serve.- Act as the front-line business role (aside from Commercial) for all inquiries related to claim management; service and supply chain to ensure full satisfaction of customers on products, services, and features.- Analyze data from SAP: open claim reports and identify the follow-up actions needed.- Build a sustainable relationship of trust through open and pro-active communication.- Serve as backup for other account specialists outside the normal backup schedule.- Responsible for after-hours phones on a rotational basis depending on the business need.- Participate in functional and related projects.- Participate in both internal and external order management audits.- Fully Accountable (RACI) for Execution (order management/claim resolution).
Qualifications:
The following are _required _for the role- 1.5 to 5 years’ experience as an account specialist or similar positions;- Customer focused mindset with the ability to develop business relationships with internal / external customers and suppliers;- Master in SAP (SD module) - Fluent English-Proficient in Microsoft word & basic proficiency in Excel. For MEX: Portuguese is appreciated- Significant customer relations experience in complex international and ever-changing environments;- Ability to handle multiple requests and demands on time, prioritize work load depending on needs of customer and business for on-time completion of each request- Display strong business acumen enabling to take initiative and ownership of difficult customer situations- Inspires top performance in others by example of work ethic and job performance with proven ability to successfully coach others- Keen sense of customer relations illustrated by effective communication (verbal and written) and interpersonal skills;- Attentive to details;- Ability to maintain composure under stress, a sense of urgency when performing tasks; excellent organizational skills.
What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. _#BePartoftheSolution_
About Us:
- Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will recei
Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
-
Customer Service Representative
hace 1 semana
Tlalnepantla, México HAYS A tiempo completoEmpresa de Manufactura esta en búsqueda de su siguiente Customer servicie Representative **Tu nueva compañía.** Empresa multinacional del sector de Manufactura ubicada en Tlalnepantla. **Ubicación** Tlalnepantla de baz | Posición híbrida **Tu nuevo rol** Como Customer servicie Representative (CSR) serás el contacto principal del cliente con la...
-
Customer Service Representative
hace 3 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...
-
Customer Service Representative
hace 4 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves. We are now...
-
Customer Service Representative
hace 5 días
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet?Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves.We are now seeking...
-
Customer Service Representative Temp
hace 5 días
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet?Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.We are now seeking a...
-
Customer Service Representative Temp
hace 4 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. We are now...
-
Customer Service Representative Temp
hace 11 horas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. We are now...
-
Customer Service Representative
hace 5 días
Tlalnepantla, México International Flavors & Fragrances A tiempo completoJob Description Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world...
-
Customer Service Specialist I
hace 2 meses
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Representative
hace 3 semanas
Tlalnepantla de Baz, México International Flavors & Fragrances A tiempo completoJob Description Are you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world...
-
Customer Service Specialist I
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist I
hace 5 días
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote...
-
Associate Representative
hace 3 semanas
Tlalnepantla, México Wesco A tiempo completo**Responsibilities**: - Interacts with customers by phone or in person to provide information and to ensure best service possible. - Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail. - Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. - Receives...
-
Customer Service Specialist Ii
hace 5 días
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Representative
hace 2 semanas
Tlalnepantla, México Axalta Coating Systems A tiempo completoJob Description: CUSTOMER SERVICE REPRESENTATIVE (CSR) Coordinate and control all the different activities involved with the export process for the sale of materials in maritime, land, and air shipments. Manage purchase orders, shortages, transfer prices, billing, shipping dates, preparation, control, and shipment of documents, and coordinate the procedure...
-
Customer Service Specialist Ii
hace 4 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Service Specialist Ii
hace 11 horas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
-
Customer Care Representative
hace 1 semana
Tlalnepantla, México Atlas Copco Mexicana SA de CV A tiempo completo**Customer Care Representative**: - Functional area: Marketing- Country: Mexico- City: Tlalnepantla de Baz, Estado de México- Company name: Atlas Copco Mexicana SA de CV- Date of posting: Feb 22, 2024The Customer Care Representative is responsible for providing all aspects of customer service from answering incoming calls, to order entry, and order...
-
Customer Service
hace 2 semanas
Tlalnepantla, México AAF - Power & Industrial A tiempo completo**Who We Are**: AAF International is a global leader in the design and manufacture of Air Filtration Systems, Acoustic Systems and associated products and services. Supplying to markets such as the Gas Turbine (Oil & Gas / Power Generation), Engine, Nuclear and Industrial Air Pollution Control sectors. We are part of a global powerhouse that uses Filtration...
-
Customer Service Supervisor Flavors
hace 5 días
Tlalnepantla, México International Flavors & Fragrances A tiempo completoIFF is growing and we are looking for a dedicated and passionate individual to join our Customer Service team! As the Customer Service Supervisor, you will guarantee purchase orders deliveries to customers and being the intermediary between the plant and customers for local deliveries, solve issues for day-to-day activities, supervise the due dates of the...
