Call Center Agent

hace 3 semanas

Desde casa, México Mas Vale Saber A tiempo completo

**Company Overview/Team Overview**

We are a Marketing and Consulting Agency that specializes in helping schools enroll students and recruit teachers. While we can and do support other industries, our experience lies in education, hospitality, and non-profits.

**Core Values**

All our team members represent our core values.
- Honesty
- Commitment
- Community focused
- Collaboration
- Responsibility and Accountability
- Value Driven
- Positivity
- Lifelong learning
- Inclusion

The MVS Marketing team is looking for a Call Center Agent to work 100% from home and be the first point of contact for our clients, offering critical support and representing the mission to promote education. Your role is key to our client's success, as you will be instrumental in ensuring prompt and effective follow-up with parents interested in our clients' schools. Additionally, you will oversee the smooth functioning of our enrollment support services and consistently strive to ensure client satisfaction.

**Your Impact Will Be**

By joining the MVS team, you will play a crucial role in crafting the experience for parents interested in our clients' schools. Your effective communication and problem-solving skills, combined with your ability to transmit the school's philosophy, will contribute to heightening parents' satisfaction and loyalty.

**Responsibilities**

You will be responsible for effectively communicate the school's philosophy to interested parents. In addition to:

- Handling inbound calls and resolving client queries efficiently.
- Following up on parents' calls where necessary.
- Document all call information according to standard operating procedures
- Managing and overseeing the provision of services across multiple schools, including organization, control, and monitoring.
- Working with the team to improve call center performance.
- Other duties as assigned.

**Growth Plan**

In the first three months as a Call Center Agent, you will:

- Being immersed in the school environment, supporting interested parents in the educational processes.
- Improve your communication and problem-solving skills.

In 6 months, you will:

- Contribute to the department's development by enhancing the standard operation processes.
- Influence company policies related to Enrollment Support and engagement.

**Competencies**

To succeed in this role, you will need:

- Excellent communication and interpersonal skills.
- Proficiency in problem-solving and decision-making.
- Experience in customer service, preferably in a call center or educational setting.
- Ability to manage and organize and present data.

**Performance Objectives (KPIs)**

To measure your success in this role we will track:

- School Satisfaction Rate
- Student Enrollment Percentage
- Average Calls
- Call Quality

**Requirements**:

- Undergraduate students in any field of study.
- Bilingual proficiency in English and Spanish.
- Computer with 8GB RAM, Core i5/Ryzen 5 processor, and internet speeds above 30MB as a minimum.

**Preferences**
- Previous experience in a school setting or educational services is desirable.
- Experience with HubSpot, Asana, and Zapier.

**Benefits**

The salary for this position is $8,000 MXN per month, with outlined growth plan.

By joining the MVS team you will have access to this benefits package:

- Flexible Work Schedule
- Training and Mentoring
- Christmas Bonus (Aguinaldo)
- Paid Holidays
- 48 Hours of Vacation per year (After 6 months of employment)
- 24 Hours of Sick Leave per year (After 3 months of employment)
- 24 Hours of Bereavement Leave (After 3 months of employment)
- 8 Hours of Floating Holiday (After 3 months of employment)
- IMSS (After 1 year of employment)

**The Application Process**

2. Video Assessment: We would like to get to know you. Tell us what motivates and inspires you so we may help you hit your personal, professional, and financial goals. We will provide a link for you to upload your answers via a video.

3. Interview: For this step, we would be ready to schedule an interview to assess the core competencies needed for this role. We will provide you 3 questions in advance so you can prepare your answers.

Pay: $8,000.00 per month

Work Location: Remote

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