Jr Customer Service Representative

hace 6 meses


Reforma Social, México Safilo de México S.A. de C.V. A tiempo completo

Conocimientos Requeridos:

- Recién egresado de carreras como Licenciatura en Administración de Empresas, Negocios Internacionales o similar.
- Manejo de algún ERP
- Manejo de software de Office y Excel.
- Dominio del inglés básico / intermedio.

Principales Funciones:

- Promueve la comunicación entre las diferentes áreas de la empresa, siendo un facilitador de la mejora continua, tanto de los procesos de Atención al Cliente como de procesos que involucran a otras áreas de la empresa..
- Transferir órdenes de compra al ERP de la empresa.
- Verificar la disponibilidad del producto en México o con HQ utilizando el ERP de la empresa o contactando a Italia directamente.
- Operar el ERP de la empresa (MISS).
- Verificar la validez de los modelos.
- Proporcionar los precios y las listas de ventas.
- Validar las solicitudes de garantías, transferirlas al área de garantías para su evaluación y dar seguimiento al resultado.
- Solicitar piezas de repuesto (si corresponde) debido a garantías o servicio de post venta de acuerdo con las regulaciones proporcionadas por el área de garantías y dar seguimiento al proceso de entrega de dichas piezas.
- Generar diferentes informes como ventas, backorder, facturación, garantías, etc. según las necesidades del cliente.

Tipo de puesto: Tiempo completo

Salario: $8,985.57 - $10,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 8 horas

Prestaciones:

- Opción a contrato indefinido
- Vacaciones adicionales o permisos con goce de sueldo

Educación:

- Licenciatura terminada (Deseable)

Lugar de trabajo: Empleo presencial


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