Customer Service Rep I-non Tech

hace 3 semanas

Guadalajara, México ZF A tiempo completo

**What's Next? Join ZF**:
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

**Customer Service Rep I-Non Tech**:

- Country/Region: MX- Location: Guadalajara, JAL, MX, 44530Req ID 51861 Guadalajara, Mexico

ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

Provide and manage the best customer satisfaction to the organizations customers by addressing and resolving customer inquiries and complaints, processing orders, resolving billing issues in accordance with company policy and procedures and contractual agreements.

**Responsibilities**:
1. Research and respond to customer requests for quote, part availability, order status, and related requests at regular intervals throughout the day as instructed
2. Process and confirm customer orders utilizing ERP system(s).
3. Handle customer telephone calls through contact center.
4. Issue and follow through on all day to day Return Goods Authorizations (RGA’s) or annual returns with customer, ZF Sales and ZF Accounting as necessary.
5. Daily monitoring of customer portals for shipment processing; monitoring inventory levels and researching any disputed charges and/or fines.
6. Responsible for the communication and coordination of activities amongst internal cross-functional teams to ensure all disputes, fines and other issues that arise are resolved in a timely manner.
7. Using company approved methods; build strong relationships with customers and actively solicit feedback from them about company performance.
8. Review Backorder reports to provide timely order status updates to customer.
9. Assist in managing accounts receivable through dispute resolution
10. Maintain proficiency in SAP, Centum, BPCS, and EDI systems.
11. Per VHBMS and VHOP, follow all procedures as it relates to this position and represent the needs of the customer in accordance with ZF Company policies and procedures (voice of the customer).
12. Perform related tasks or special assignments and provide backup within department as assigned.

**Requirements**:

- High School Diploma or equivalent. Associates or B.A. Degree preferred.
- 2+ years customer service experience.
- Bilingual and fluent in English and Spanish
- Excellent verbal and written communication skills.
- Proficient in PC software (Microsoft Suite) and previous experience in ERP systems.

What We Offer:
Benefits above the law
Global work environment
Growth opportunities
Medical Insurance
Competitive wages

Contact

Bethia Dominguez

**Our Commitment to Diversity**:
ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Find out how we work at ZF:
**Job Segment**:Accounts Receivable, Customer Service Representative, ERP, Finance, Customer Service, Technology, Sales

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