Billing & Collection Associate - Portuguese

hace 3 meses

Ciudad de México EcoVadis A tiempo completo

Company Description
- Work smart, have fun and make an impact_

**Our purpose is to guide all companies toward a sustainable world.**
EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Learn more about our team and culture on EcoVadis careers page. If you have questions about the company or open roles you can chat with an insider.

**Job Description**:
Our Finance and Administration department delivers efficient and effective operations and processes that are foundational to EcoVadis’ ability to drive continuous improvement in companies’ sustainable business practices at scale.

We are seeking a Billing & Collection Associate to join the Finance team in Mexico.

This position is responsible for full-cycle multi-currency accounts receivable; including billing, billing modifications, processing incoming payments, collections and reconciling customer accounts. This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.

**Core responsibilities**:

- Research disputed accounts as needed to determine the cause and validity of the delinquency.
- Take appropriate action to resolve and/or identify significant collection and billing issues and escalate appropriately,
- Process and reconcile payment where required
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Attend workshops and meetings as required.
- Respect client confidentiality at all times.
- Collaborate with EcoVadis internal stakeholders to resolve any billing and debt collection queries efficiently and effectively.
- Assist with a variety of internal projects based on the needs of the organization.
- Participate in new pilot projects and work towards proper transition of knowledge to the team.
- Act as mentor and trainer to junior team members.
- Guide junior team members to reduce AR aging and optimize collections.
- Collaborate with the Managers to develop processes to improve productivity and quality of the team.
- Work with the Managers to resolve any conflicts that may arise within the team.
- Liaise with international colleagues from all departments regularly to assist and add value to the EcoVadis global mission.

**Qualifications**:

- Fluency in Spanish, Portuguese and English is a must. Additional languages will be a plus.
- At least 2-3 years experience of working in billing and collection with experience is required.
- Degree in a Business, Management or Finance related discipline would be preferred, but applicants with other backgrounds will be considered.
- Strong interpersonal skills
- Excellent communication skills (written, verbal and telephone)
- Good understanding of accounting principles
- Must be skilled in Microsoft Office tools

**We are looking a person who is**:

- customer service oriented
- goal/results and solutions driven
- self-motivated
- reliable, dependable and honest
- professional, tactful and sensitive
- persistent, assertive and competitive natured
- who has a positive attitude
- who enjoys a fast paced environment

Additional Information
- Beginning: As soon as possible
- Location: Remote in Mexico City
- Start date: ASAP

**In return for your expertise and energy, we offer**:

- Casual and very friendly work environment
- Opportunity to work in a truly international atmosphere
- Competitive base salary + variable/attractive compensation plan
- GRSP and TFSA matching programs available
- Health, Wellness, and Dental Benefits
- Life Insurance, Critical Illness, Accidental death, long-term, and short-term disability insurance
- Flexi-time
- Home office allowance program
- Work from home & work from anywhere policy
- Employee referral bonus policy
- Paid employee volunteer day
- Access to E-learning library
- Free virtual Yoga/Pilates
- Virtual and in-person team-building events

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