Sales Support Representative
hace 2 semanas
About the Opportunity
In this role as a Portuguese/English Sales Support Representative, you will:
- Serve as the primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures.
- Assist in problem-solving on all issues and provide logistical support for regional sales meetings and other events as needed.
- Complete and update regulatory documentation for governmental clients.
- Support administrative tasks relating to order fulfillment, including new sales, cancellations, renewals, etc.
- Input billing information into relevant systems and follow up on client's billing and invoicing issues.
- Maintain client data in relevant systems and ensure pipeline accuracy and support monthly forecast processes.
- Engage with the Commercial Policy team to support contract fulfillment and compliance.
- Train, interact, and provide analytics with customers on an as-needed basis.
- Share best practices and knowledge related to new products and sales process best practices.
About You
You're a fit for this role if your background includes:
- Bachelor's degree.
- Language skills: advanced Portuguese proficiency and fluent in English.
- Experience with Salesforce and SAP a plus.
- Organizational, prioritization, attention to detail, and high degree of accuracy are a must.
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues.
- At least 1 year of experience in a business operation, sales support, order management, or customer service function.
- Strong communication skills (written, oral, presentation).
- Customer-oriented.
- Comfort with working in a complex and dynamic environment, juggling multiple priorities and interacting with people at different levels of the organization and across multiple functions.
- Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives.
- Ability to work in a team environment as well as independently.
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