Sales Support Representative

hace 2 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Opportunity

In this role as a Portuguese/English Sales Support Representative, you will:

  • Serve as the primary resource for sales and account management teams to understand content/product offerings, business policies, order processing, credits, and procedures.
  • Assist in problem-solving on all issues and provide logistical support for regional sales meetings and other events as needed.
  • Complete and update regulatory documentation for governmental clients.
  • Support administrative tasks relating to order fulfillment, including new sales, cancellations, renewals, etc.
  • Input billing information into relevant systems and follow up on client's billing and invoicing issues.
  • Maintain client data in relevant systems and ensure pipeline accuracy and support monthly forecast processes.
  • Engage with the Commercial Policy team to support contract fulfillment and compliance.
  • Train, interact, and provide analytics with customers on an as-needed basis.
  • Share best practices and knowledge related to new products and sales process best practices.

About You
You're a fit for this role if your background includes:

  • Bachelor's degree.
  • Language skills: advanced Portuguese proficiency and fluent in English.
  • Experience with Salesforce and SAP a plus.
  • Organizational, prioritization, attention to detail, and high degree of accuracy are a must.
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues.
  • At least 1 year of experience in a business operation, sales support, order management, or customer service function.
  • Strong communication skills (written, oral, presentation).
  • Customer-oriented.
  • Comfort with working in a complex and dynamic environment, juggling multiple priorities and interacting with people at different levels of the organization and across multiple functions.
  • Ability to troubleshoot and make appropriate decisions based on knowledge of business objectives.
  • Ability to work in a team environment as well as independently.


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